# Nwakaego Ugochukwu

Nwakaego Ugochukwu is a remote worker on Himalayas, Customer Support AI Reviewer at Freelance, based in Nigeria.

Source: https://himalayas.app/@nwakaegougochukwu

```text
Customer Service Executive with 10+ years delivering high-satisfaction client support in telecoms and services.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Executive, Customer Support, Account Manager, Sales Analyst, Field Sales Executive, Customer Support Executive, Customer Relationship Executive, Customer Service Officer, Customer Service Advisor, Customer Service |
| Skills | Customer Service Support, Complaint Resolution, CRM Systems, TABS 2.0, Amentum, Professional Call Handling, Email Support, Data Entry, Microsoft Word, Excel, Outlook, Active Listening, Communication Skills, Problem Solving, Conflict Resolution, Time Management, Multitasking, Customer Relationship Management |

## What I'm looking for

```text
I’m looking for a customer-focused role where I can manage client relationships, handle high-volume inquiries, resolve complaints quickly, and use CRM systems to improve satisfaction and retention while collaborating with cross-functional teams.
```

## About

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I’m a customer service professional with 10+ years of experience across telecommunications and service environments. I focus on resolving issues efficiently, maintaining professionalism under pressure, and building long-term client relationships.

In my recent role as a Greeter / Customer Service Executive supporting U.S. visa applicants and American Citizen Services, I handled front-line customer service, managed applicant data in Amentum, and ensured documentation accuracy and compliance. I also escalated complaints appropriately, followed up to guarantee resolution, and prepared regular and ad-hoc reporting for managers.

From 9mobile Nigeria, I served as an Account Manager (SME – Enterprise Segment) where I maintained strong client relationships and achieved 95% customer satisfaction. I resolved complaints promptly, collaborated with internal teams to improve service delivery, and trained and supervised sales agents to uphold customer engagement and service standards.

I bring additional depth from supporting customer operations through data analysis and reporting as a Sales Analyst / Customer Support Associate, plus remote experience as an AI Chat Reviewer focused on quality assurance and response accuracy. Whether remote or on-site, I’m consistent in communication, problem-solving, and service quality.
```

## Experience

### Customer Support AI Reviewer

Freelance. Mar 2024 - Sep 2024

```text
Reviewed and evaluated customer interactions and AI-generated responses for quality assurance. Assisted users with inquiries and technical issues in a remote environment while maintaining clear, professional communication.
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Skills: Customer-Support, Quality-Assurance, Problem-Solving, Documentation, Client-Communication

## Education

### European Business University, Luxembourg

Certificate in Business Management, Business Management. 2023 - 2023

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Earned a Certificate in Business Management from European Business University in 2023.
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### European Business University, Luxembourg

Certificate in Strategic Management, Strategic Management. 2023 - 2023

```text
Earned a Certificate in Strategic Management from European Business University in 2023.
```

### Nasarawa State University, Keffi

Bachelor of Arts, Linguistics

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Earned a B.A. in Linguistics from Nasarawa State University, Keffi.
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## Tech stack

- Microsoft Excel
- Remote

To contact Nwakaego, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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