# Nursultan User

Nursultan User is a remote worker on Himalayas, Web Developer at Rival Auto Parts, based in Kazakhstan.

Source: https://himalayas.app/@nursultanuser1

```text
Customer Support Specialist at Yandex with technical troubleshooting experience and a B2B portal serving about 650 clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kazakhstan |
| Authorized to work in | Kazakhstan |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Technical Support Specialist |
| Skills | Customer Support, Live Chat, Phone Support, Technical Support, De escalation, Knowledge Base Workflows, Refunds, Complaint Handling, Log Based Troubleshooting, SQL, PostgreSQL, REST APIs, Postman, TypeScript, Next.js |
| GitHub | https://github.com/nmoldakhmetov |

## What I'm looking for

```text
I'm looking for a remote support role where both customer care and technical troubleshooting matter.
```

## About

```text
At Yandex, I resolved customer issues in chat, including delivery problems, damaged orders, refunds, and compensation. I followed knowledge-base procedures while supporting customers in a high-volume queue.

I also built and maintain the Rival Auto Parts B2B portal, used by about 650 business clients and 6 managers. I integrated it with 1C and Kaspi Pay, and investigate production issues using TypeScript, PostgreSQL, REST APIs, and logs.
```

## Experience

### Web Developer (current)

Rival Auto Parts. Jun 2026 - Present

```text
Built and maintain a wholesale ordering portal used daily by about 650 business clients and 6 managers. Integrated the portal with 1C and Kaspi Pay, and investigate and fix production issues reported by users and managers.
```

Skills: TypeScript, Next.js, PostgreSQL, REST-APIs, Git, Kaspi, Troubleshooting

### Sales Trainee

Academica. Nov 2026 - Nov 2026

```text
Called warm leads, qualified their needs, and booked online consultations, running about 15 Zoom consultations in a week. Worked in amoCRM and WhatsApp Business, ranking among the top of the team by daily call volume and talk time.
```

Skills: Sales, Lead-Qualification, AmoCRM, WhatsApp-Business, Zoom, Cold-Calling

### Customer Support Specialist

Yandex

```text
Resolved customer issues in chat, including wrong or damaged orders, delivery problems, refunds, and compensation. Followed internal knowledge-base scenarios to provide fast and consistent answers while working 12-hour shifts in a high-volume support queue.
```

Skills: Customer-Support, Live-Chat, Knowledge-Base, De-escalation, Refunds, Complaints, High-Volume-Queues

### Sales Manager

Jana Men

```text
Communicated with customers and handled sales.
```

## Education

### Astana IT University

Bachelor of Science, Software Engineering. 2021 - 2025

```text
BSc in Software Engineering, with instruction in English.
```

## Tech stack

- Postman
- AmoCRM
- PostgreSQL
- Next.js
- Java
- Google Workspace
- TypeScript
- Git
- Zoom
- SQL
- REST APIs

To contact Nursultan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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