# Ntokozo Destiny Sibanda

Ntokozo Destiny Sibanda is a remote worker on Himalayas, Consumer Service Rep & QA at Transunion USA, based in South Africa.

Source: https://himalayas.app/@ntokozodestinysiband

```text
Customer-focused customer service and QA professional bringing remote support, troubleshooting, and precise administrative help.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Customer Service Representative, Virtual Assistant, Administrative Support, Quality Assurance, Remote Customer Support, Customer Representative, Customer Experience Representative, Customer Service Associate, Customer Service, Client Services Representative |
| Skills | Calendar Management, Phone Email Chat Support, Administrative Support, Data Entry, Microsoft Office, Google Workspace, Quality Reporting, Problem Solving, Conflict Resolution, Multitasking, Troubleshooting, Scheduling, Client Communication, Remote Collaboration, Compiled, Salesforce, Communication Skills |

## What I'm looking for

```text
I’m looking for a remote role where I can own customer communication, troubleshoot issues, manage schedules and records, and use QA reporting to coach teams and improve service quality.
```

## About

```text
I’m a detail-oriented and customer-focused Virtual Assistant and Administrative Support professional with experience in customer service, remote support, quality assurance, troubleshooting, scheduling assistance, and client communication in international campaigns.

At TransUnion USA, I’ve helped consumers with subscription cancellations and renewals, guided website enrollments and login support, and resolved account issues. I was promoted into Quality Assurance, where I monitored calls for quality compliance, compiled QA reports, and provided coaching feedback to agents.

Across Nutun (Breville USA), I troubleshot customer appliance issues remotely, prepared service work orders, and processed replacement requests. In CCI South Africa’s Evolve international campaign, I assisted with vacation home bookings, managed payment inquiries, refunds, and booking updates, and coordinated accommodation alternatives to maintain customer satisfaction.

I thrive in fast-paced remote environments where accurate record management, clear communication, and calm problem-solving matter. I bring strong multitasking, conflict resolution, and scheduling support to help teams deliver consistent service and measurable improvements.
```

## Experience

### Consumer Service Rep & QA (current)

Transunion USA

```text
Assisted consumers with subscription cancellations and renewals, guided customers through website enrollment and login support, and resolved account/profile issues. Monitored calls for QA compliance, produced QA reports, and provided coaching feedback to agents.
```

Skills: Salesforce, Customer-Support, Subscription-Management, Report-Writing, Coaching-Feedback

### Customer Service Rep

Cci South Africa. Jun 2023 - Jan 2024

```text
Supported vacation home guests with booking assistance, scheduling changes, and payment inquiries. Coordinated accommodation alternatives, processed refunds, and updated bookings to maintain customer satisfaction.
```

Skills: Customer-Support, Booking-Management, Data-Entry, Conflict-Resolution

### Customer Service Rep

Alvis Car Rental. Feb 2022 - Aug 2022

```text
Coordinated replacement vehicle hiring and deliveries, ensuring timely service for customers. Negotiated payments and supported customer service solutions to resolve issues efficiently.
```

Skills: Customer-Support, Vehicle-Coordination, Delivery-Coordination, Troubleshooting, Problem-Solving, Communication-Skills, Records-Management

### Customer Service Rep (Remote)

Nutun – Breville USA

```text
Troubleshot customer appliance issues remotely and guided resolution for service needs. Prepared service work orders and processed replacement requests, including product order changes, cancellations, and refunds.
```

Skills: Customer-Support, Work-Orders, Replacement-Requests, Order-Management, Problem-Solving, Administrative-Support

## Education

### R.W. Fick Senior Secondary School

Grade 12 Diploma, Secondary Education

```text
Completed Grade 12 and earned a Grade 12 diploma at R.W. Fick Senior Secondary School.
```

## Tech stack

- Salesforce
- Gmail
- Google Workspace
- Compiled
- Remote

To contact Ntokozo Destiny, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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