# Ntima Frank

Ntima Frank is a remote worker on Himalayas, Service Delivery Manager at Wella Health, based in Nigeria.

Source: https://himalayas.app/@ntimafrank

```text
Service delivery manager at Wella Health handling patient requests and medication fulfilment.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Operations Professional, Operations Manager, Operations Officer, Customer Service, Client and Resource Management Officer |
| Skills | Service Delivery, Operations Management, Service Fulfillment, Workflow Optimization, Client Management, Resource Management, Cost Optimization, KPI development, Performance Monitoring, Project Coordination, Vendor Liaison, CRM Management, Process documentation, Data Accuracy, Data Reporting |
| LinkedIn | https://linkedin.com/in/ntimafrank |

## About

```text
At Wella Health, I manage patient service requests and coordinate with pharmacies and patients to confirm prescription availability. I track concurrent requests using digital systems and help keep medication fulfilment timely.

Previously, I coordinated client workflows at BDC Consulting using Airtable and Asana, and supported client service, resource management, and data accuracy across International Breweries PLC, Enistores Limited, and Africa Leadership Forum.
```

## Experience

### Service Delivery Manager (current)

Wella Health. Oct 2024 - Present

```text
Managed 60–80 patient service requests daily, liaising with pharmacies and patients to ensure timely medication delivery. Achieved an 88% fulfilment rate and reduced service backlogs through structured tracking.
```

Skills: Service-Delivery, Patient-Coordination, Pharmacy-Liaisons, Digital-Tracking, Process-Improvement

### Operations Support

BDC Consulting. Dec 2023 - Aug 2024

```text
Researched grant opportunities and maintained grant data in Airtable. Coordinated administrative workflows and task pipelines using Asana to improve project visibility and on-time completion.
```

Skills: Grant-Research, Airtable, Asana, Administrative-Workflows, Project-Coordination

### Client/Resource Management Officer

International Breweries PLC. May 2023 - Dec 2023

```text
Maintained client communication to improve satisfaction and implemented cost-reduction measures. Established performance metrics and KPIs for resource management, delivering consistent improvements.
```

Skills: Client-Communication, Cost-Reduction, KPI-development, Resource-Management, Performance-Monitoring

### Customer Service Representative

Enistores Limited. Sep 2020 - Apr 2021

```text
Managed social media correspondence and resolved customer complaints to maintain brand reputation. Maintained customer profiles and order records using Zoho CRM.
```

Skills: Social-Media-Management, Customer-Complaint-Resolution, Zoho-CRM, Data-Entry

### Operations Support Officer

Africa Leadership Forum. Sep 2019 - Sep 2020

```text
Spearheaded data cleansing initiatives to eliminate duplicates and rectify inaccuracies. Maintained precise database updates to ensure high data accuracy and consistency.
```

Skills: Data-Cleaning, Database-Management, Data-Accuracy, Documentation

## Education

### Alison Learning Academy

Certificate, IT Support

```text
Completed IT Support certification from Alison Learning Academy in 2026.
```

### Alison Learning Academy

Certificate, Administrative Support

```text
Completed Administrative Support certification from Alison Learning Academy in 2025.
```

### University of Uyo

Postgraduate Diploma, Communication Arts

```text
Completed a Postgraduate Diploma in Communication Arts at the University of Uyo in 2023.
```

### Dexa

Certificate, Human Resource Management

```text
Completed Human Resource Management certification from Dexa in 2023.
```

### ALX Africa

Certificate, Virtual Assistant. Grade: Honors

```text
Completed the ALX Virtual Assistant Course with Honors in 2022.
```

### Side Hustle

Certificate, Customer Relationship Management

```text
Completed Customer Relationship Management certification from Side Hustle in 2022.
```

### Jobberman Nigeria

Certificate, Soft Skills

```text
Completed Soft-Skills Training from Jobberman Nigeria in 2021.
```

### Alison Learning Academy

Certificate, Relationship Management

```text
Completed Relationship Management certification from Alison Learning Academy in 2020.
```

### University of Uyo

Bachelor of Arts, Linguistics

```text
Earned a Bachelor of Arts in Linguistics from the University of Uyo in 2018.
```

### University of Uyo

Diploma, Law

```text
Obtained a Diploma in Law from the University of Uyo in 2013.
```

## Tech stack

- Google Docs
- Slack
- Zoho Desk
- Google Workspace
- Trello
- Asana
- Todoist
- Zoom
- Airtable
- Calendly
- Zoho CRM

To contact Ntima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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