# normando thompson

normando thompson is a remote worker on Himalayas, Customer Care Support at Boats Group, based in United States.

Source: https://himalayas.app/@normandothompson

```text
Customer service representative at Elevance Health, resolving member inquiries across benefits, claims, and billing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 34k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Account Manager |
| Skills | Customer Support, Account Management, Account Services, Order Management, Payment Processing, Refund Processing, Customer Inquiries, Ticketing, HIPAA compliance, Excel, Microsoft Word, Outlook, Salesforce, Jira, Stripe |

## About

```text
At Elevance Health, I resolved member inquiries involving benefits, claims, billing, authorizations, and account services. I maintained HIPAA compliance while handling confidential healthcare information.

At Quantum Storage, I managed more than 15 client accounts, sharing updates on orders, backorders, shipping, and product availability. I also worked with warehouse, logistics, and sales teams to address fulfillment issues.

At Boats Group, I supported customer accounts and vessel inquiries, following up by phone and email. I used Stripe and Braintree to review transactions, accept invoices, and process refunds.

Earlier, I supported customers for William Sonoma family brands at Inktel Contact Center Solutions and oversaw inventory operations as a Backroom Supervisor at HomeGoods.
```

## Experience

### Customer Care Support

Boats Group. Jun 2026 - Oct 2026

```text
Supported customer accounts and assisted with vessel inquiries. Provided follow-ups via phone and email with clear updates on service requests.
```

Skills: Stripe, Braintree, Jira, Salesforce, Customer-Support, Account-Services

### Customer Service Representative

Quantum Storage. Oct 2025 - May 2026

```text
Managed over 15 client accounts regarding orders, backorders, shipping updates, and product availability. Partnered with warehouse, logistics, and sales teams to resolve fulfillment issues and improve delivery timelines.
```

Skills: Excel, Account-Management, Order-Management, Customer-Service

### Customer Service Representative

Elevance Health. Jan 2022 - Jun 2025

```text
Resolved member inquiries involving benefits, claims, billing, authorizations, and account services. Collaborated with providers and internal departments to address complex issues and improve member satisfaction.
```

Skills: HIPAA, Customer-Service, Account-Services, Claims, Billing

### Customer Service Representative

Inktel Contact Center Solutions. Mar 2020 - Feb 2021

```text
Supported customers for William Sonoma family brands, including Pottery Barn, West Elm, and Mark & Graham. Assisted with order placement, tracking, returns, exchanges, refunds, and product inquiries.
```

Skills: Order-Management, Returns, Exchange, Refunds, Customer-Service

### Backroom Supervisor

HomeGoods. Feb 2018 - Mar 2020

```text
Oversaw inventory operations, merchandise organization, and stock replenishment activities. Supported front-end customer service functions, including returns, exchanges, and issue resolution.
```

Skills: Inventory-Management, Customer-Service, Training, Coaching

## Education

### Miramar High School

High School Diploma, General Studies

```text
Completed high school education, earning a High School Diploma.
```

## Tech stack

- Salesforce
- Jira
- Stripe
- Microsoft Excel
- Braintree
- Microsoft Word
- Microsoft Outlook

To contact normando, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Jessica McCallan](https://himalayas.app/@jessicamccallan): Customer Support Associate, Serenity Valley Behavioral Wellness
- [Stephanie Carter](https://himalayas.app/@StephanieCarter): Customer Service Representative, Culligan
- [May M](https://himalayas.app/@maym): International Customer Service Rep, Williams Sonoma Inc
- [Angela Fairley](https://himalayas.app/@angelafairley): Customer Service, Go Get Em Tiger
- [Blackout Kray](https://himalayas.app/@blackoutkray): Support Representative, Concentrix
- [ABAYOMI TOYIN](https://himalayas.app/@abayomitoyin): Warehouse Associate, Amazon
- [Juenna Gooch](https://himalayas.app/@juennagooch): Customer Service Representative, UnitedHealth Group
- [Sabrina Kleber](https://himalayas.app/@sabrinakleber): Warranty Administrator, Transwest
- [Nina Long](https://himalayas.app/@ninalong): Employer Service Representative, Elevance Health
- [Lorren Galloway](https://himalayas.app/@lorrengalloway): Customer Care Representative, Alight