# Noor maali

Noor maali is a remote worker on Himalayas, Warehouse Operations Manager at Detroit Axle, based in Jordan.

Source: https://himalayas.app/@noormaali

```text
Warehouse Operations Manager at Detroit Axle who improved order fulfillment from 85% to 95%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jordan |
| Authorized to work in | Jordan |
| Salary expectations | 30k+ USD |
| Job categories | Warehouse Operations Manager, Order Coordinator, Customer Experience Specialist, Telesales Representative |
| Skills | Warehouse operations, Customer Service, Customer Experience, Order Management, Order Fulfilment, Contact Center Support, Complaint Handling, Escalation Management, Returns and Refunds, Warranty Support, Customer Retention, Inventory Coordination, Logistics Coordination, KPI Monitoring, SLA Compliance |
| LinkedIn | https://linkedin.com/in/nour-maali-076a151bb |

## About

```text
At Detroit Axle, I improved order fulfillment performance from 85% to 95% as an Order Coordinator by strengthening coordination and process improvements. I worked with inventory, purchasing, logistics, and customer experience teams to resolve order issues and meet customer commitments.

As a Customer Experience Specialist at Detroit Axle, I supported customers with product compatibility, order status, refunds, and warranties. I investigated issues, coordinated resolutions, and followed up through case closure.

At Crystel.co, I handled contact center calls, live chat, and support tickets, and managed customer leads as a Telesales Specialist. I converted 30% of assigned leads into closed sales. I now lead daily operations at Detroit Axle, monitoring service levels and KPIs while supporting employees and resolving escalated order issues.
```

## Experience

### Warehouse Operations Manager (current)

Detroit Axle. Jan 2026 - Present

```text
Lead daily operations while maintaining service levels, order accuracy, and productivity. Resolve escalated order and service issues by coordinating with internal teams and monitoring KPIs and SLA adherence.
```

Skills: Operations-Management, Order-Management, KPI-Monitoring, SLA-Compliance, Process-Improvement, Cross-functional-Coordination, Team-Supervision, Training

### Order Coordinator

Detroit Axle. Nov 2024 - Jan 2026

```text
Managed and resolved customer orders affected by stock shortages, missing parts, and fulfillment delays. Improved order fulfillment performance from 85% to 95% through stronger coordination and process improvements.
```

Skills: Order-Management, Inventory-Coordination, Logistics-Coordination, Deposco, Process-Improvement, SLA-Compliance, Customer-Service

### Customer Experience Specialist

Detroit Axle. Feb 2024 - Nov 2024

```text
Supported customers with product compatibility, order status, refunds, warranties, and general service inquiries. Investigated customer issues and coordinated with internal teams to provide accurate and timely resolutions.
```

Skills: Customer-Service, Order-Management, Refunds, Warranty-Support, Ticketing-Systems, Documentation, Cross-functional-Coordination

### Electrical Engineering Intern

JEPCO (Jordan Electric Power Company). Jul 2024 - Aug 2024

```text
Gained hands-on experience with power distribution networks and transformers. Studied load balancing and protection systems as part of the engineering training program.
```

Skills: Power-Distribution, Transformers, Load-Balancing, Protection-Systems

### Telesales Specialist

Crystel.co. May 2023 - Feb 2024

```text
Conducted outbound sales calls and managed customer leads using CRM systems. Identified customer needs, presented suitable solutions, and converted 30% of assigned leads into closed sales.
```

Skills: Telesales, Outbound-Sales, Lead-Management, Lead-Conversion, CRM, Customer-Needs-Assessment, Pipeline-Management

### Customer Experience Specialist

Crystel.co. Feb 2023 - Feb 2024

```text
Handled inbound and outbound calls, live chat, and support tickets in a high-volume contact center environment. Managed VIP and high-value customer accounts with a focus on service quality and issue resolution.
```

Skills: Customer-Service, Inbound-Calls, Outbound-Calls, Live-Chat, Ticketing-Systems, VIP-Account-Handling, Issue-Resolution, Documentation

## Education

### The Hashemite University

Bachelor of Science, Electrical and Electronics Engineering. 2020 - 2025

```text
Bachelor of Science in Electrical and Electronics Engineering from The Hashemite University, completed in 2025.
```

### Deposco

ERP Systems Certification, ERP Systems

```text
Completed ERP Systems Certification for Deposco ERP.
```

## Tech stack

- Transformers
- Microsoft Excel
- Zoho CRM

To contact Noor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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