# Noor Al Sabbagh

Noor Al Sabbagh is a remote worker on Himalayas, CRM Specialist at FactoInvest, based in Turkey.

Source: https://himalayas.app/@nooralsabbagh

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No matter what time of Job and hardships I face, I am always willing to learn because knowledge is power.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Turkey |
| Authorized to work in | Turkey |
| Salary expectations | 35k+ USD |
| Job categories | CRM Specialist, Social Media Specialist, Bitrix24 CRM Specialist, Social Media and Data Specialist |
| Skills | CRM, Data Analysis, Data Reporting, Data Management, Client Database Management, Social Media Management, Chatbot Scriptwriting, Landing Page Creation, Campaign Management, Channel Integration, Market Research, Content Marketing, Copywriting, Email Marketing, Lead Generation |
| LinkedIn | https://linkedin.com/in/alsabbagh-noorr-1010 |

## About

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I have gained extensive experience working in different departments at Natural Clinic. My initial role as a social media specialist required me to create engaging content, manage various social media platforms including Instagram, Facebook, Viber, Telegram, and Snapchat, and develop copywriting skills to enhance customer engagement. I also specialize in Customer Relationship Management (CRM), which involves generating daily reports using Bitrix and Datastudio, creating custom reports that assist my colleagues in exporting the appropriate data, establishing connections between Bitrix and social media channels, and ensuring data control and distribution in a suitable manner. Additionally, I have personalized CRM for our call center agents, making it more user-friendly. As a Chatbot scriptwriter, I have worked with Aimylogic, a service provider, to develop a Chatbot script that obtains essential information from our customers such as their preferred language, services required, and communication preferences. The Chatbot enables us to handle incoming messages across multiple platforms efficiently, significantly reducing response times.

As a Bitrix24 CRM Specialist, I have been asked to transition to a new role at Investo Global, a Real Estate Agency within the Natural Group. In this capacity, I am responsible for managing channel connections between Instagram, Facebook, and Landing Pages, utilizing Bitrix to ensure seamless integration and effective communication. In addition to this, I create Landing Pages in various languages that cater to the unique requirements of different countries, and execute campaigns tailored to their specific needs. As part of my responsibilities, I meticulously test and analyze the performance of each channel, as well as monitor the efficiency of the call centers. My goal is to optimize the performance of all communication channels and ensure a seamless customer experience across all touchpoints.

As a CRM Specialist, My Job in FactoInvest was mainly generating reports, managing the agents database of clients, checking mistakes and guiding the agents on any inquires regarding the clients’ accounts and if any issues they face, making sure our dashboard has all correct numbers, and assigning clients based on the agents achievements.

The list of reports:

1.Equity report for the management by office, countries or teams.

2.Free Margin for all brands.

3.Retention Statistics, daily, monthly, semiannual and annual.

4.Active Trades and Inactive Trades report.

5.Transaction report, succeeded, failed and error transactions.

6.Player Value of each agent through out the year.

7.Channel Statistics report.

8.Problematic FTDs Statistics report.

9.Agents Total Call Time and Attempts report.

10.Profit and Loss Clients report.

11.Clients Margin report.
```

## Experience

### CRM Specialist

FactoInvest. Jan 2024 - Feb 2026

```text
Generated reports, managed client databases, checked for errors, and guided agents on client account inquiries. Ensured dashboard accuracy and assigned clients based on agent performance.
```

Skills: CRM, Reporting, Data-Analysis, Database-Management, Client-Management, Dashboard-Management

### Bitrix24 CRM Specialist

Investo Global of Natural Group. Oct 2022 - Feb 2023

```text
Managed channel connections between Instagram, Facebook, and Landing Pages using Bitrix. Created multilingual landing pages and executed campaigns, while testing and analyzing channel performance and call center efficiency.
```

Skills: Bitrix24, CRM, Landing-Pages, Campaign-Management, Channel-Integration, Performance-Analysis, Instagram, Facebook

### Social Media and Data Specialist

Natural Clinic. Jun 2021 - Nov 2022

```text
Managed social media platforms and created engaging content. Specialized in CRM, generating daily reports using Bitrix and Datastudio, and developed Chatbot scripts with Aimylogic to improve customer engagement.
```

Skills: Social-Media-Management, Content-Creation, Copywriting, CRM, Bitrix24, Data-Studio, Chatbot-Scripting, Aimylogic, Instagram, Facebook, Viber, Telegram, Snapchat

## Education

### Ajman University

Bachelor's Degree, Information System - Project Management. 2016 - 2020

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Pursued a degree in Information Systems with a focus on Project Management from 2016 to 2020.
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### Google

Foundations of Digital Marketing and E-commerce, Digital Marketing and E-commerce

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Completed the Google Foundations of Digital Marketing and E-commerce online course.
```

## Tech stack

- Facebook Ads
- Data Studio
- Aimylogic
- Mailchimp
- Telegram
- Viber
- Google Ads

To contact Noor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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