# Nonceba Ncube

Nonceba Ncube is a remote worker on Himalayas, Sales And Customer Service Representative at Dash BPO, based in South Africa.

Source: https://himalayas.app/@noncebancube

```text
I resolve high-volume customer inquiries through accurate CRM workflows, fast ticket handling, and clear communication.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 150k+ ZAR |
| Job categories | Customer Support Representative, Customer Service, Call Center Representative |
| Skills | BPO Operations, Call Center Operations, Inbound Calling, Outbound Calling, Ticketing, Script Compliance, First Contact Resolutions, Escalation Pathways, Customer Support, CRM documentation, HubSpot, Google Docs, Google Sheets, Gmail, Microsoft Word, Excel, Zoom, Microsoft Teams, Cash Handling, Point of Sale |
| LinkedIn | https://linkedin.com/in/simphiwe-ncube-764b2a262 |

## What I'm looking for

```text
I'm seeking a full-time Customer Support Representative role where I can deliver high-impact student and client support, meet response targets, and reduce queue bottlenecks.
```

## About

```text
At Dash BPO, I resolved 60+ customer inquiries daily while maintaining a 95% first-contact resolution rate and a 92% customer satisfaction score across 1,200+ calls. I exceeded monthly targets by 12% through high-volume inbound and outbound calling and efficient CRM workflows.

I also reduced account record errors by 25%, accelerated ticket resolution by 15%, and bring frontline cashier experience managing 100+ daily transactions with accurate reconciliation.
```

## Experience

### Sales And Customer Service Representative

Dash BPO. Nov 2023 - Mar 2025

```text
Resolved 60+ daily customer inquiries, maintaining a 95% first-contact resolution rate, and exceeded monthly performance targets by 12% through efficient call handling. Reduced client account record errors by 25% and maintained a 92% customer satisfaction score across 1,200+ calls.
```

Skills: Inbound-Outbound-Calls, CRM-documentation, HubSpot, Google-Workspace, Microsoft-Office, Remote-Tools, First-Contact-Resolutions, Escalation-Pathways, Customer-Support

### Frontline Customer Support And Cashier

Luna Foods and Big Joe’s Pies

```text
Executed 100+ daily customer transactions with 100% register reconciliation accuracy and reduced peak-hour wait times by 20% by managing order queues and providing product recommendations.
```

Skills: Cash-Handling, Point-of-Sale, Customer-Service, Order-Management, Teamwork

## Education

### Hoerskool President High School

High School Diploma, General

```text
Completed high school education at Hoerskool President High School in 2016.
```

## Tech stack

- Google Docs
- Gmail
- Microsoft Teams
- HubSpot
- Google Sheets
- Microsoft Excel
- Zoom
- Microsoft Word

To contact Nonceba, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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