# Nkululeko Makhanya

Nkululeko Makhanya is a remote worker on Himalayas, Technical Support Specialist at ClearSource BPO, based in South Africa.

Source: https://himalayas.app/@nkululekomakhanya

```text
Technical Support Specialist at ClearSource BPO handling device, internet connectivity, and account issues through calls, email, and chat.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 30k+ ZAR |
| Job categories | Technical Support Specialist, Customer Service Advisor, Technical Support Consultant, Customer Service Consultant |
| Skills | Technical Support, Customer Service, Inbound Call Handling, Technical Troubleshooting, Device Troubleshooting, Internet Troubleshooting, Customer Discovery, Sales Support, Upselling, Product and Service Recommendations, Billing Inquiries, Account Support, Objection Handling, Service Recovery, Email Support |

## About

```text
At ClearSource BPO, I provide technical support through inbound calls, email, and chat. I troubleshoot device, internet connectivity, and customer account issues, and document interactions and resolutions.

At Concentrix, I supported North American customers in a fast-paced contact-centre environment. I identified customer needs, explained product and service options, and supported sales and upselling opportunities.

I also resolved billing and account enquiries and remotely troubleshot mobile device and connectivity issues at Concentrix.

At Quantanite, I provided support through calls, email, and online chat, assisted merchants with e-commerce store management and setup, and used Zendesk to manage support tickets. Earlier, at Merchants Recruitment Pty Ltd, I handled inbound service and account enquiries, helped with mobile and 5G internet troubleshooting, and promoted and upsold products and services.
```

## Experience

### Technical Support Specialist (current)

ClearSource BPO. Dec 2025 - Present

```text
Provide technical support through inbound calls, email, and chat. Troubleshoot issues related to devices, internet connectivity, and customer accounts while maintaining KPI and SLA standards.
```

Skills: Technical-Support, Troubleshooting, Inbound-Calls, Email-Support, Live-Chat, KPIs, SLA, Documentation

### Customer Service Advisor

[Concentrix](https://himalayas.app/companies/concentrix). Aug 2023 - Dec 2025

```text
Handled customer conversations in a fast-paced international contact-centre environment, supporting North American customers. Identified customer needs, promoted products and services, resolved billing and account issues, and troubleshot mobile and connectivity issues remotely.
```

Skills: Customer-Service, Sales-Support, Upselling, Needs-discovery, Objection-Handling, Billing, Troubleshooting, CRM, Zendesk, KPIs, SLA

### Technical Support Consultant

Quantanite. Aug 2022 - Apr 2023

```text
Provided technical and customer support via calls, email, and online chat. Assisted merchants with e-commerce store management and setup, using Zendesk to manage support tickets.
```

Skills: Technical-Support, Customer-Support, Ecommerce, Zendesk, Ticketing-Systems

### Customer Service Consultant

Merchants Recruitment Pty Ltd. Jul 2021 - Aug 2022

```text
Managed inbound customer service and account-related enquiries. Assisted customers with mobile and 5G internet troubleshooting, and promoted and upsold company products and services.
```

Skills: Customer-Service, Inbound-Calls, Account-Management, Troubleshooting, Upselling

## Education

### IT Specialist

IT Specialist Certificate, Information Technology. 2023 - Present

```text
Ongoing IT Specialist certification covering IT fundamentals, end user support, A+ technical support, and online troubleshooting.
```

### B.B Myathaza High School

Matric Certificate, General

Activities and societies: Top Student Award in Economics

```text
Completed Matric Certificate with exemption and received the Top Student Award in Economics.
```

## Tech stack

- Zendesk
- Microsoft Office

To contact Nkululeko, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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