# Nishanth Nelapatla

Nishanth Nelapatla is a remote worker on Himalayas, Concession Abuse Prevention Manager at Amazon, based in India.

Source: https://himalayas.app/@nishanthnelapatla

```text
Project Manager at Amazon who delivered an 80% operational improvement and completed a UK network program rollout.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 156k+ INR |
| Job categories | Project Manager, Program Manager, Agile Project Manager, Transformation Manager |
| Skills | Project Management, Project Delivery, Project Governance, Stakeholder Engagement, Risk Management, Issue Management, Change Management, Agile, Waterfall Methodologies, Cross functional Coordination, Resource Planning, capacity management, SLA Management, Delivery Monitoring, Escalation Management |

## What I'm looking for

```text
I’m seeking a Project Manager, Program Manager, Agile Project Manager, or Transformation Manager role where I can lead strategic initiatives, navigate ambiguity to enable Agile delivery, and drive business transformation and organizational development.
```

## About

```text
At Amazon, I delivered a performance improvement program for 100+ associates, achieving and sustaining an 80% improvement in operational metrics. I also coordinated the IE CAP program rollout across the UK network, reaching 100% completion within one week.

As Group Manager at Amazon, I led a cost optimization initiative that eliminated inactive resources and delivered approximately INR 145k in annual savings. I also helped mobilize one million in funding for the Abhaya Multi-Purpose Hall at TGRS&JC(G), Telangana.

I worked across Operations, Quality, and Analytics on a process transformation that improved SLA adherence across customer contacts by 50%. A separate frontline recognition program redesign reduced operational defects by 87%.

Earlier at Amazon, I streamlined concession workflows, reducing resolution turnaround from 24–48 hours to 6–8 hours. I’m focused on contributing as a Project Manager, Program Manager, Agile Project Manager, or Transformation Manager, leading strategic initiatives and business change.
```

## Experience

### Concession Abuse Prevention Manager

[Amazon](https://himalayas.app/companies/amazon). Apr 2025 - Mar 2026

```text
Delivered a performance improvement program for 100+ associates, achieving an 80% improvement in operational metrics. Directed the rollout of the IE CAP program across the UK network, achieving 100% completion within one week.
```

Skills: Stakeholder-Management, Performance-Improvement, Program-Management, Workforce-Planning, Training-Deployment, Governance

### Group Manager

[Amazon](https://himalayas.app/companies/amazon). Sep 2021 - Jul 2024

```text
Directed a cross-functional cost optimization initiative, delivering INR ~145k annual cost savings. Spearheaded process transformation that improved SLA adherence by 50% and led social impact programs delivering 1,500+ volunteer hours.
```

Skills: Cost-Optimization, Process-Transformation, Stakeholder-Management, Program-Governance, Data-Analysis, Employee-Engagement

### Team Manager

[Amazon](https://himalayas.app/companies/amazon). Oct 2015 - Aug 2021

```text
Streamlined concession workflows, cutting resolution turnaround from 24-48 hours to 6-8 hours. Directed implementation of a performance management framework that improved team accountability by 30% and customer satisfaction by 15%.
```

Skills: Process-Improvement, Performance-Management, Team-Leadership, Defect-Analysis, SLA-Management

## Education

### Project Management Institute

Agile Certified Practitioner (PMI-ACP), Agile Project Management

```text
Currently pursuing the Agile Certified Practitioner (PMI-ACP) certification.
```

### Project Management Institute

Project Management Professional (PMP), Project Management

```text
Earned the Project Management Professional (PMP) certification in March 2026.
```

### St. Mary's College

Bachelor, Computer Science. 2007 - 2010

```text
Pursued a Bachelor's degree in Computer Science from St. Mary's College, Hyderabad, from 2007 to 2010.
```

## Tech stack

- Amazon Quicksight
- Jira
- Confluence

To contact Nishanth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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