# Nikita Srivastava

Nikita Srivastava is a remote worker on Himalayas, Manager Policy Service at Xceedance Consulting India Private Limited, based in India.

Source: https://himalayas.app/@nikitasrivastava1

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Insurance Operations Manager at Xceedance Consulting India Private Limited, managing a 24-person team and improving policy service quality.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Insurance Operations Manager, Service Delivery Manager |
| Skills | Insurance Operations, Policy Administration, Policy Management, Team Management, Quality Management, Compliance, Process Optimization, Operational Excellence, SLA Monitoring, KPI Monitoring, Escalation Management, Stakeholder Management, Process Transition, Report Management, Operational documentation |

## What I'm looking for

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I'm seeking fully remote leadership opportunities in Insurance Operations and Service Delivery.
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## About

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At Xceedance Consulting India Private Limited, I managed a 24-person team in policy service, overseeing hiring, training, and performance monitoring. I also maintained quality assurance protocols and streamlined processes to improve efficiency.

At AXA XL, a division of AXA, I supported policy lifecycles across APAC, EMEA, the US, and the UK. I transitioned processes including AUTO LOB and Policy Issuance to the India team, achieving and maintaining 100% accuracy scores.
```

## Experience

### Manager Policy Service

Xceedance Consulting India Private Limited. Oct 2023 - Sep 2025

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Managed a team of 24 employees, overseeing hiring, training, and monitoring. Maintained quality assurance protocols, streamlined processes for efficiency, managed budgets, liaised with HR, and handled client management.
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Skills: Team-Management, Quality-Assurance, Process-Optimization, Budget-Management, HR-Liaison, Client-Management

### Consultant

AInsurCo Group. Jun 2022 - Jul 2023

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Supported client MS Amlin in RMS catastrophe modelling version up gradation project, ensuring successful transfer of loss and exposure data. Performed sense checks, created business development reports, and supported change management for PPM decommissioning including SIT and UAT testing.
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Skills: RMS, Catastrophe-Modelling, Data-Migration, Sense-Check, Documentation, SIT, UAT, Defect-Tracking, Change-Management

### Associate Consultant

AXA XL. Apr 2018 - May 2021

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Managed stakeholders across APAC, EMEA, US, and UK, overseeing policy lifecycle. Handled team task allocation, SLA adherence, quality analysis, process enhancement, mentoring, and process transition.
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Skills: Insurance-Operations, Policy-Lifecycle, Team-Management, SLA-Management, Quality-Analysis, Process-Enhancement, Documentation, Mentorship, Process-Transition, Stakeholder-Management

### Senior Process Specialist

AXA XL. Oct 2014 - Mar 2018

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Managed daily task allocation, adhered to SLAs, performed quality analysis, and provided feedback. Analyzed process gaps, participated in CI initiatives, and acted as SPOC for US and EMEA regions.
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Skills: Team-Management, SLA-Management, Quality-Analysis, Process-Enhancement, Documentation, Mentorship, Process-Transition, Stakeholder-Management

### Process Specialist

AXA XL. Apr 2013 - Sep 2014

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Supported stakeholders by performing policy lifecycle processes including submissions, bound, endorsements, renewals, and declinature with high productivity. Adhered to SLAs and carried out quality checks.
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Skills: Insurance-Operations, Policy-Lifecycle, SLA-Management, Quality-Checks, Productivity

### Senior Analyst

[American Express India](https://himalayas.app/companies/american-express-company). Oct 2012 - Dec 2012

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Processed consumer credit card applications with complete analysis of data, verification inputs, and credit bureau inputs. Met KPIs and TAT for card approval, supported in-house verification, and initiated process improvements.
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Skills: credit-card-processing, Data-Analysis, Verification, KPI-Management, Process-Improvement, Compliance

### Analyst

[American Express India](https://himalayas.app/companies/american-express-company). Sep 2011 - Sep 2012

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Processed consumer credit card applications, carried out new account processes, filing, and tracking. Supported in-house verification, initiated process improvements, and adhered to underwriting standards.
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Skills: credit-card-processing, Data-Analysis, Verification, Process-Improvement, Compliance

## Education

### Amity University, Lucknow Campus

Bachelor of Arts, English. 2007 - 2010. Grade: 93%

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Completed Bachelor of Arts in English (Hons.) with a grade of 93%.
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### St. Dominic Savio College, Lucknow

ISC (Class XII), General Studies. Grade: 74%

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Completed ISC (Class XII) with a grade of 74%.
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### St. Dominic Savio College, Lucknow

ICSE (Class X), General Studies. Grade: 78%

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Completed ICSE (Class X) with a grade of 78%.
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## Tech stack

- Microsoft Excel
- Microsoft PowerPoint

To contact Nikita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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