# Nicolás Gómez Quiceno

Nicolás Gómez Quiceno is a remote worker on Himalayas, Data Analyst at Grupo Konecta, based in Colombia.

Source: https://himalayas.app/@nicolsgmezquiceno

```text
Data Analyst transforming operational and customer data into actionable insights using SQL, Python, and Power BI.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Colombia |
| Authorized to work in | Colombia |
| Job categories | Data Analyst, Data Analyst, Business Intelligence Analyst, Contact Center Analytics, Data Analytics Specialist, Operations And Logistics |
| Skills | Data Analysis, SQL, MySQL, SQL Joins, Subqueries, Data Cleaning, Data Validation, Regression Modeling, predictive modeling, Power BI, Power BI DAX Basics, Dashboarding, Excel, Google Sheets, Python, Pandas, NumPy, scikit learn, SeaBorn, Data Storytelling, KPIs, Performance Monitoring, Cross Functional Communication, Problem Solving |

## What I'm looking for

```text
I’m looking for a role where I can turn operational and customer data into dashboards and recommendations. I want to work with cross-functional teams, use SQL/Python for analysis and modeling, and continuously improve processes through measurable impact.
```

## About

```text
I’m a Data Analyst with a strong background in SQL, Power BI, Python, and statistical analysis, focused on turning high-volume operational data into clear insights. In my current role at Grupo Konecta, I manage and analyze customer interactions (900+ calls and 100+ chats per month), identifying recurring issues, service trends, and operational bottlenecks.

I support decision-making through data validation and structured datasets for operational reporting, including regression analysis and predictive modeling. I also build dashboards and deliver performance metrics for service-level reporting, while working with non-technical stakeholders to explain insights and drive continuous improvement.
```

## Experience

### Data Analyst (current)

Grupo Konecta. Oct 2024 - Present

```text
Analyzed high-volume customer interactions (900+ calls and 100+ chats per month) to identify recurring issues, service trends, and operational bottlenecks. Built dashboards and supported BI reporting by maintaining structured datasets, performing regression analysis/predictive modeling, and validating customer records to improve performance and first-contact resolution.
```

Skills: Power-BI, NumPy, Statistical-Analysis, Regression-Modeling, predictive-modeling, Data-Validation, Dashboarding, KPI-Tracking

### Logistic Assistant

Grupo Closs. Jan 2019 - Jan 2024

```text
Coordinated logistics operations and monitored service performance across multiple events, ensuring deadlines and quality standards were met. Tracked recurring operational incidents, supported continuous process improvement, and communicated insights with cross-functional and remote stakeholders.
```

Skills: KPI-Tracking, Process-Improvement, Data-Validation, Cross-Functional-Communication, Stakeholder-Management

## Education

### Pontificia Universidad Javeriana

Professional Certificate, Data Analytics

```text
In progress—pursuing a Data Analytics Professional Certificate at Pontificia Universidad Javeriana.
```

### Institución Universitaria Salazar y Herrera

Degree, Music Production. 2019 - 2025

```text
Completed a degree in Music Production at Institución Universitaria Salazar y Herrera from 2019 to 2025.
```

### Politécnico de Colombia

Certification Course, Finance

```text
Completed a Certification Course in Finance at Politécnico de Colombia in 2024.
```

## Tech stack

- NumPy
- Pandas
- MySQL
- Gmail
- Google Sheets
- SQL
- Remote
- Seaborn

To contact Nicolás, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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