# Nicole Rousseau Carvajal Nicole Rousseau Carvajal is a remote worker on Himalayas, Customer Success Manager at Eazybe, based in Brazil. Source: https://himalayas.app/@nicolerousseaucarvaj ```text I help Latin American B2B SaaS customers adopt AI, CRM, and automation solutions that drive retention and growth. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Brazil | | Authorized to work in | Brazil | | Salary expectations | 30k+ USD | | Job categories | Customer Success Manager, Technical Customer Success Manager, Customer Experience Manager, Product Owner, Business Intelligence Analyst, Digital Transformation Consultant | | Skills | Customer Success Management, Customer Experience, Customer Lifecycle Management, Customer Journey, Customer Onboarding, Implementation, Product Adoption, Customer Enablement, Customer Training, Customer Retention, Renewals, Churn Prevention, Account Management, Strategic Account Management, Customer Advocacy, Voice Of Customer, Stakeholder Management, Technical Discovery, Solution Consulting, Value Realization, Account Expansion, Upselling, Cross Selling, Renewal Management, Retention Strategy, Churn Management, Consultative Selling, Value Selling, Customer Portfolio Management, B2B SaaS, CRM, CRM Integration, HubSpot, Salesforce, Zoho CRM, Bitrix24, WhatsApp Business, AI Agents, AI, Business Automation, Workflow Automation, Customer Experience Technology, Digital Transformation, Business Intelligence, Power BI, DAX, Excel, Dashboard Design, KPI development, Data Visualization, ETL, Agile, Scrum, Product Backlog, User Stories, Business Analysis, Requirements Engineering, Jira, Redmine, Data Analysis, Performance Management, Healthcare Analytics, Product Management | | LinkedIn | https://linkedin.com/in/nicrouss | ## What I'm looking for ```text I'm looking for remote opportunities where I can support B2B SaaS customers across Latin America and international markets, combining technical discovery, implementation, adoption, retention, and account growth. ``` ## About ```text At Eazybe, I manage the end-to-end post-sales lifecycle for enterprise and mid-market B2B SaaS customers across Latin America, helping them adopt AI-powered customer engagement, CRM integration, and business automation solutions. I lead technical discovery, solution consulting, product demonstrations, onboarding, implementation, training, and business reviews. I partner with Product, Engineering, Sales, and Support to resolve complex issues, represent the Voice of Customer, and identify retention and expansion opportunities. My experience also includes healthcare analytics and digital transformation, from building KPI frameworks and Power BI dashboards to leading product backlog prioritization and translating customer needs into user stories at Eco Sistemas. I work fluently across Portuguese-, Spanish-, and English-speaking markets, combining customer success, product, data, and technical capabilities to help customers realize business value. ``` ## Experience ### Customer Success Manager (current) Eazybe. Oct 2025 - Present ```text Manages the end-to-end post-sales customer lifecycle for enterprise and mid-market B2B SaaS customers across Latin America, supporting adoption, engagement, retention, and account growth. Leads technical discovery sessions and delivers tailored product demonstrations, onboarding, and implementation programs. ``` Skills: Customer-Success-Management, Customer-Onboarding, Product-Adoption, Customer-Retention, Renewals, Account-Expansion, Technical-Discovery, Solution-Consulting, CRM-Integration, AI-Agents, Business-Automation, HubSpot, Salesforce, Zoho-CRM, Bitrix24, WhatsApp-Business, Stakeholder-Management, Executive-Business-Review ### Health Information & Data Consultant Independent Consultant. Jan 2025 - Oct 2025 ```text Provided strategic consulting services to healthcare organizations focused on analytics, performance management, business intelligence, and digital transformation. Designed KPI frameworks, Power BI dashboards, and executive reports supporting performance monitoring and strategic decision-making. ``` Skills: Healthcare-Analytics, Business-Intelligence, Performance-Management, Digital-Transformation, KPI-development, Power-BI, Dashboard-Design, Data-Analysis, Stakeholder-Management ### Healthcare Business Intelligence & Performance Specialist Pronep Life Care. Nov 2023 - Jan 2025 ```text Developed Business Intelligence solutions supporting operational, financial, and clinical performance management. Created executive dashboards and KPI monitoring systems using healthcare, operational, and financial data. ``` Skills: Business-Intelligence, KPI-Monitoring, Dashboard-Design, Healthcare-Data, Financial-Data, Performance-Management, Data-Analysis ### Product Owner, Health Data Intelligence Platform Eco Sistemas. Jan 2022 - Oct 2023 ```text Served as Product Owner for a Health Data Intelligence department delivering Business Intelligence and healthcare analytics solutions. Managed product backlog, prioritized features, and translated customer and business needs into actionable user stories. ``` Skills: Product-Ownership, Backlog-Management, User-Stories, Business-Analysis, Requirements-Discovery, Agile, Scrum, Jira, Healthcare-Analytics, Business-Intelligence ### Healthcare Strategy & Digital Transformation Consultant Rio de Janeiro State Health Department. Mar 2018 - Dec 2021 ```text Supported healthcare organizations across 16 municipalities with digital transformation, healthcare information systems, and performance management initiatives. Advised healthcare leaders on operational performance, quality improvement, technology implementation, and strategic indicators. ``` Skills: Digital-Transformation, Healthcare-Information-Systems, Performance-Management, Strategic-Planning, Stakeholder-Coordination, Management-Tools, Technical-Documentation, Executive-Reporting ## Education ### Federal University of Rio de Janeiro Multidisciplinary Residency, Public Health. 2016 - 2018 ```text Multidisciplinary Residency in Public Health at the Federal University of Rio de Janeiro from 2016 to 2018. ``` ### Federal University of Rio de Janeiro Multidisciplinary Residency, Family & Community Health. 2014 - 2016 ```text Multidisciplinary Residency in Family & Community Health at the Federal University of Rio de Janeiro from 2014 to 2016. ``` ### Federal University of Rio de Janeiro Postgraduate Specialization, Clinical Nutrition. 2011 - 2012 ```text Postgraduate Specialization in Clinical Nutrition at the Federal University of Rio de Janeiro from 2011 to 2012. ``` ### Federal University of the State of Rio de Janeiro Bachelor's Degree, Nutrition. 2006 - 2010 ```text Bachelor's Degree in Nutrition from the Federal University of the State of Rio de Janeiro from 2006 to 2010. ``` ## Tech stack - Salesforce - Jira - HubSpot - Redmine - Microsoft Excel - Zoho CRM - Bitrix24 - Power BI To contact Nicole, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Beatriz Vaz](https://himalayas.app/@beatrizvazrezende): Product Owner, AmorSaúde Brasil - [Tawany Paixão](https://himalayas.app/@tawanypaixo): Customer Success Manager (Global), Accelerator App - [Tatiane Rego](https://himalayas.app/@tatianerego): Business Development Manager, Odontoprev - [Thais Lima](https://himalayas.app/@thaislima): Coordinator Onboarding and Retention, Delivery Direto - [Ana Alves](https://himalayas.app/@anaalves): Marketplace Operations Lead, Openai (via Suger) - [Kezia Galdino](https://himalayas.app/@keziagaldino): Independent Projects, Independent Projects - [Rafael Duarte](https://himalayas.app/@rafaelduarte2): Innovation Project Coordinator, ICEPi - [Thábata Pantiga](https://himalayas.app/@thbatapantiga): Customer Relationship Manager Digital, Docusign - [Natalia Pizzo](https://himalayas.app/@nataliapizzo): Customer Success Agent (VIP Accounts), AutoDS - [Jullie Ferreira](https://himalayas.app/@jullieferreira): Customer Operations Analyst & Support Specialist, Orderly