# Nickole Webb

Nickole Webb is a remote worker on Himalayas, Customer Service Representative at Teleperformance, based in Jamaica.

Source: https://himalayas.app/@nickolewebb

```text
Medical administrative support professional who coordinated patient visits and clinical support at Dr. Lloyd Quarrie.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jamaica |
| Authorized to work in | Jamaica |
| Salary expectations | 60k+ USD |
| Job categories | Medical Administrative Support, Medical Virtual Assistant, Medical Secretary, Patient Services Representative, Healthcare Administrative Support |
| Skills | Patient Reception, Appointment Scheduling, Confidential Patient Records Handling, Healthcare Administrative Support, Patient Communication, Patient Coordination, Clinical Terminology, Patient Preparation, Vital Signs, ECG EKG Support, Wound Dressing, Catheter Change, infection prevention, Customer enquiries, Issue Resolution |

## What I'm looking for

```text
I'm seeking a remote Medical Virtual Assistant, Medical Secretary, Patient Services, or Healthcare Administrative Support position.
```

## About

```text
At Dr. Lloyd Quarrie, I supported medical-practice operations through patient reception, appointment scheduling, and confidential record-keeping. I also assisted with patient preparation and clinical support, including ECGs and vital-sign checks.

At Teleperformance, I handle customer enquiries, resolve service issues, and document interactions in customer-management systems. My experience also includes coordinating daily care routines at New Dawn Nursing Home and providing personal care to residents at Adult Danbury Care Home.
```

## Experience

### Customer Service Representative (current)

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jan 2022 - Present

```text
Handled customer enquiries, resolved service issues, and documented interactions accurately in customer-management systems. Maintained confidentiality and followed established procedures in a fast-paced service environment.
```

Skills: Customer-Service, Issue-Resolution, Documentation, Customer-Management-Systems, Confidentiality, Communication-Skills

### Administrative Support Assistant

Dr. Lloyd Quarrie. Jan 2020 - Dec 2022

```text
Supported medical-practice operations including patient reception, appointment scheduling, and confidential record-keeping. Assisted with clinical procedures and patient preparation, including ECGs, vital signs, wound dressing, and catheter changes.
```

Skills: Patient-Reception, Appointment-Scheduling, Confidential-Records, Clinical-Support, ECG, Vital-Signs, Wound-Dressing, Catheter-Care, Infection-Control

### Nursing Home Supervisor

New Dawn Nursing Home

```text
Coordinated daily care routines and nursing-home operations for residents. Organized staff duties and supported consistent resident care and communication among team members.
```

Skills: Care-Coordination, Staff-Management, Resident-Care, Communication-Skills, Operations

### Caregiver

Adult Danbury Care Home

```text
Provided personal care and day-to-day support to elderly residents, including bathing, hygiene, mobility, and daily activities. Supported medication routines and accompanied residents on walks and exercise.
```

Skills: Personal-Care, Elderly-care, Mobility-Support, Medication-Assistance, Hygiëne, Patient-Dignity

## Education

### NCTVET

Level 3 Diploma, Allied Health

```text
Completed a Level 3 Diploma in Allied Health with a focus on Healthcare Assistance and Patient Care.
```

### South East College

Career Diploma, Practical Nursing

```text
Earned a Career Diploma in Practical Nursing.
```

### HEART/NSTA Trust

Certification, Customer Service

```text
Received a Customer Service Certification.
```

### Denham Town High School

High School Diploma, General Studies

```text
Completed high school education and earned a High School Diploma.
```

## Tech stack

- Google Analytics

To contact Nickole, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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