# Nicholos West

Nicholos West is a remote worker on Himalayas, VP of Operations at 4D EMR, based in United States.

Source: https://himalayas.app/@nicholoswest

```text
I lead healthcare technology operations that improve implementation, support, customer outcomes, and revenue performance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 185k+ USD |
| Job categories | Operations Executive, Customer Success Director, Implementation Director, Customer Support Director, Clinical Operations Director |
| Skills | Healthcare Operations, Customer Success, Implementation, Customer Support, Clinical Operations, Strategic Account Management, Executive Leadership, SaaS, AI Solutions, Change Management, Process Improvement, Performance Metrics, Revenue Operations, Cross functional Leadership, Program Management, Healthcare Workflows, Lean Six Sigma, Data Migration, Training, Billing Operations, Zendesk, Zoho Desk, Operational Dashboards, Payment Compliance, Payment Processing, Customer Learning Management Systems, Jira, Knowledge Base Management, Service Level Agreements, Customer Satisfaction, Product Adoption, cloud deployment, Clinical Demonstrations, Workflow Analysis, Product Configuration, Clinical Integration, Kaizen, Healthcare Analytics, Radiology, Radiologic Technology |
| LinkedIn | https://linkedin.com/in/nick-west-894531a6 |

## What I'm looking for

```text
I'm looking to lead healthcare technology operations, customer success, implementation, and support teams where I can improve service delivery, strengthen accountability, and drive better customer outcomes.
```

## About

```text
I lead healthcare technology operations across implementation, customer support, customer success, data migration, training, billing, and account health. At 4D EMR, I oversee operations for more than 300 practices and direct rollouts for AI Scribe, AI phone support, integrated payments, and a customer learning management system.

Previously, I reduced Clearpath’s support backlog from more than 1,000 tickets to fewer than 100 and achieved 92.16% SLA performance and a 4.9/5 customer satisfaction score at Blackford Analysis. I bring 17+ years in healthcare and radiology, partnering closely with Sales, Product, Engineering, and executive teams to strengthen service delivery and customer outcomes.
```

## Experience

### VP of Operations (current)

4D EMR. Apr 2026 - Present

```text
Lead operations for a healthcare technology company serving more than 300 practices, overseeing implementation, support, customer success, data migration, training, and billing while partnering with the CEO and executive team.
```

Skills: Operations-Leadership, Customer-Success, Implementation, Support, Data-Migration, Training, Billing, Zendesk, Zoho-Desk, AI-Scribing, AI-Phone-Support, Payment-Processing, LMS, Revenue-Operations, Dashboarding, Cross-functional-Leadership

### Director of Implementation and Customer Success

Clearpath. Aug 2025 - Apr 2026

```text
Led Support, Implementation, and Customer Success for a digital health platform, bringing structure to daily operations and improving service delivery, accountability, and visibility.
```

Skills: Customer-Success, Implementation, Support, Zoho-Desk, Jira, Knowledge-Base, Self-Service, Nivel-De-Servicio, Dashboarding, Process-Improvement, Backlog-Management

### Director, Customer Success

Blackford Analysis. Aug 2022 - Aug 2025

```text
Led Customer Success, Support, Clinical Operations, and implementation for an AI-enabled healthcare SaaS company, with responsibility for customer outcomes from onboarding through renewal and expansion.
```

Skills: Customer-Success, Support, Clinical-Operations, Implementation, SLA-Management, Customer-Satisfaction, Executive-Reporting, Escalation-Management, Cross-functional-Leadership

### Director, Customer Success

HEALTHMYNE. Jan 2022 - Jul 2022

```text
Led implementation, account management, and customer success for an AI-enabled healthcare software company, coordinating cross-functional teams and supporting regulated product deployments.
```

Skills: Customer-Success, Implementation, Account-Management, SLA-Compliance, Product-Management, Clinical-Demonstrations, Cloud-Migration, Stakeholder-Management

### Customer Engagement Manager

HEALTHMYNE. Aug 2019 - Dec 2021

```text
Managed complex healthcare software implementations, translating clinical and technical requirements into clear delivery plans and coordinating teams of up to 30.
```

Skills: Implementation, Team-Leadership, Clinical-Demonstrations, Pre-Sales, Renewals, Product-Adoption, Training, Stakeholder-Management

### Senior Applications Consultant

[Roche](https://himalayas.app/companies/roche). Apr 2018 - Aug 2019

```text
Established workflow processes and delivery standards for Roche's NAVIFY SaaS division, leading workflow analysis, product configuration, clinical integration, and cross-functional testing for cloud-based Tumor Board solutions.
```

Skills: Workflow-Analysis, Product-Configuration, Clinical-Integration, Testing, SaaS, Tumor-Board, Stakeholder-Coordination

### Clinical Transformation Consultant

[Philips](https://himalayas.app/companies/philips). Jun 2015 - Apr 2018

```text
Advised major health systems on clinical workflow, operational performance, and technology adoption using Lean, Six Sigma, and change-management methods.
```

Skills: Lean-Six-Sigma, Change-Management, Workflow-Assessment, Process-Improvement, Kaizen, Healthcare-Analytics, Radiology, Cardiology

### Principal Application Consultant

[Philips](https://himalayas.app/companies/philips). Aug 2010 - Jun 2015

```text
Delivered clinical, technical, and workflow consulting for enterprise imaging customers, supporting solution adoption, interface testing, and operational improvement.
```

Skills: Clinical-Consulting, Technical-Consulting, Workflow-Consulting, Enterprise-Imaging, Interface-Testing, Lean-Initiatives, Process-Improvement

## Education

### Kankakee Community College

Associate Degree, Radiologic Technology

```text
Associate Degree in Radiologic Technology from Kankakee Community College.
```

### Prosci

Change Management, Change Management

```text
Change Management certification from Prosci.
```

### SSGI

Lean Six Sigma Black Belt, Lean Six Sigma

```text
Lean Six Sigma Black Belt certification from SSGI.
```

### SSGI

Lean Six Sigma Green Belt, Lean Six Sigma

```text
Lean Six Sigma Green Belt certification from SSGI.
```

### Philips Healthcare

Kaizen Leadership Training, Kaizen Leadership

```text
Kaizen Leadership Training from Philips Healthcare.
```

### HIMSS

Healthcare Data Analytics, Healthcare Data Analytics

```text
Healthcare Data Analytics certification from HIMSS.
```

## Tech stack

- Zendesk
- Zoho Desk
- Jira

To contact Nicholos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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