# Nicholas Camero

Nicholas Camero is a remote worker on Himalayas, Membership Advisor at Emed (GP At Hand), based in United Kingdom.

Source: https://himalayas.app/@nicholascamero

```text
Membership Advisor at Emed (GP At Hand), supporting patients and processing 180+ clinical letters daily.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 35k+ GBP |
| Job categories | Customer Service, Membership Advisor, Customer Support Specialist, Site Manager, Account Manager, Personal Assistant, Operations Associate, Recruiter |
| Skills | Customer Service, Customer Support, Zendesk, Jira, Hospitality Services, KPI Monitoring, Data Entry, CRM Records Management, Referral Processing, Appointment Booking, Clinical Document Processing, GDPR, Issue escalation, Knowledge Base Development, Training program development |
| LinkedIn | https://linkedin.com/in/nicholas-camero-637b95 |

## About

```text
At Emed (GP At Hand), I support patients with triage appointments, bookings, documents, and GP service requests. I process 180+ clinical letters daily and handle patient and professional enquiries while maintaining confidentiality in a GDPR NHS environment.

At HeliosX, I managed customer communications using Zendesk and contributed to workflows that achieved customer satisfaction scores above 90%. I also processed screenings and reported system bugs with actionable feedback.

At Turo, I managed support tickets and helped develop a knowledge base for common customer issues. I also developed training programmes for new support representatives.
```

## Experience

### Membership Advisor (current)

Emed (GP At Hand). Feb 2026 - Present

```text
Supported patients with triage appointments, bookings, documents, and GP service requests. Managed high volumes of calls, referrals, emails, and clinical letters while maintaining confidentiality and KPI productivity in a GDPR NHS environment.
```

Skills: Jira, Zendesk, Customer-Service, Communication-Skills, Problem-Solving, KPI-Management, Data-Entry, GDPR, Healthcare

### Customer Service Representative

HeliosX. Apr 2024 - Sep 2025

```text
Managed multi-channel communications with Zendesk, enhancing customer satisfaction above 90%. Processed high volumes of emails and screenings, reported system bugs, and facilitated operations at MedExpress.
```

Skills: Zendesk, Customer-Service, Communication-Skills, Problem-Solving, Performance-Analysis, Process-Improvement, Multichannel-Support

### Customer Support Specialist

[Turo](https://himalayas.app/companies/turo). Aug 2020 - Jan 2024

```text
Delivered multi-channel support for inquiries, cancellations, and technical issues, achieving high CSAT scores. Developed training programmes and a knowledge base to improve service quality and reduce support reliance.
```

Skills: Zendesk, Customer-Service, Communication-Skills, Problem-Solving, CRM, Training, Knowledge-Base, Cross-Functional-Collaboration

### Site Manager

Londora Ltd. Oct 2022 - Oct 2023

```text
Supervised site operations, coordinated team efforts, and optimized staff schedules and recruitment. Managed inventory, supplier coordination, and analyzed sales data to enhance marketing strategies.
```

Skills: Operations-Management, Team-Coordination, Staff-Scheduling, Recruitment, Inventory-Management, Supplier-Coordination, Sales-Analysis

### Airbnb Account Manager & Personal Assistant

Private Company. Oct 2022 - Jun 2023

```text
Managed bookings and guest communications, integrated property management software, and enhanced property listings. Implemented guest feedback systems and tracked finances using Excel.
```

Skills: Property-Management, Guest-Communication, Marketing, Market-Analysis, Excel, Administrative-Support, Financial-Tracking

### Live Operations

[Deliveroo](https://himalayas.app/companies/deliveroo). Oct 2019 - Mar 2020

```text
Streamlined order processing and managed daily operations to enhance efficiency and customer satisfaction. Coordinated cross-departmental communication and provided support to riders.
```

Skills: Operations, Order-Processing, Customer-Service, Communication-Skills, Problem-Solving, Rider-Support

### Senior Outbound Representative

[Deliveroo](https://himalayas.app/companies/deliveroo). Oct 2016 - Aug 2018

```text
Screened and interviewed potential riders, consistently exceeding targets. Built strong relationships with candidates and contributed to team success, recognized as Employee of the Month seven times and Employee of the Year.
```

Skills: Recruitment, Interviewing, Communication-Skills, Relationship-Building, Target-achievement, Teamwork

## Education

### Goldsmiths College, University of London

Bachelor's degree, Creative Computing. 2012 - 2016. Grade: 2:2

```text
Graduated with a 2:2 Honor’s in Creative Computing.
```

### St. Edwards CofE Academy Sixth Form

A-Levels, Sociology, Psychology, Music Technology. 2010 - 2012

```text
Studied Sociology, Psychology, and Music Technology at St. Edwards CofE Academy Sixth Form.
```

## Tech stack

- Zendesk
- Jira
- Microsoft Excel

To contact Nicholas, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Yousuf Ali](https://himalayas.app/@yousufali): Consultant, Direct Line Insurance
- [Daniel Abobana](https://himalayas.app/@danielabobana): Customer Service Call Support, Ensure Insurance Plc
- [Kashish Khambra](https://himalayas.app/@kashishkhambra): Customer Support Advisor, HeliosX
- [Tonica Okyere](https://himalayas.app/@tonicaokyere): Customer Service Advisor & Supervisor, TSYS Managed Services EMEA
- [Nabila Chaudry](https://himalayas.app/@nabilachaudry): Customer Service Advisor, Vita Health Group
- [Emmanuel Kouassi](https://himalayas.app/@emmanuelkouassi): Brand Ambassador, Starlight/Titan Worldwide
- [Hisham Nadeem](https://himalayas.app/@hishamnadeem): Member Service Adviser, Bupa
- [Glory Egwim](https://himalayas.app/@gloryegwim): Client Support Specialist, Dominion City
- [Eden O’Kane](https://himalayas.app/@edenokane): Support Worker / Administrator, AWUS Hotels Ltd
- [Ugoanyanwu Victor](https://himalayas.app/@ugoanyanwuvictor): Customer Support Specialist, Procter and Gamble