# Nginya Mwangi

Nginya Mwangi is a remote worker on Himalayas, Customer Service Representative at Safer Road Rescue & 24 Hours Group, based in Kenya.

Source: https://himalayas.app/@nginyamwangi

```text
I coordinate customer support, dispatch operations, payments, and sales to improve service delivery and conversion.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Service Representative, Dispatcher, Sales, Marketing Specialist, Accounting Assistant, Business Consultant, Teacher, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, Customer Service |
| Skills | Customer Service, Dispatch Coordination, Sales, Business Development, Customer Retention, CRM Systems, Vendor coordination, Payment Processing, Complaint Resolution, Phone Communication, Negotiation, Microsoft Office, Report Writing, Customer Relationship Management, Financial Documentation, Reconciliations, Data Management, Cybersecurity, Applied Economics, Farm |

## What I'm looking for

```text
I’m looking for a customer service, dispatch, sales, or business support role where I can improve customer experience, coordinate operations, build client relationships, and support business growth.
```

## About

```text
At Safer Road Rescue & 24 Hours Group, I coordinate dispatch between clients, vendors, and field teams, process customer payments, and strengthen relationships through proactive follow-up.

I’ve increased customer conversion through consultative selling, supported agents during high-pressure calls, and maintained accurate dispatch logs, service documentation, and financial records. My experience also includes frontline customer support at Rosewood Farm and accounts assistance at Gathaite Agrovet, where I managed sales records, reconciliations, and financial reports.

As a freelance consultant, I advise SMEs on registration, compliance, and financial documentation. I bring analytical thinking from my Bachelor of Arts in Economics and History alongside practical communication, problem-solving, and business development skills.
```

## Experience

### Customer Service Representative (current)

Safer Road Rescue & 24 Hours Group. Mar 2025 - Present

```text
Increased customer conversion rates through consultative selling and exceptional customer engagement. Coordinated dispatch operations between clients, vendors and field teams for timely service delivery.
```

Skills: Customer-Service, Dispatch-Coordination, Sales, Payment-Processing, Problem-Solving, CRM, Vendor-coordination, Complaint-Resolution, Negotiation, Teamwork, Microsoft-Office, Report-Writing

## Education

### Egerton University

Bachelor of Arts, Economics and History. 2019 - 2024

```text
Pursued a Bachelor of Arts in Economics and History, developing analytical and communication skills.
```

## Tech stack

- Farm

To contact Nginya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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