# Neville Miller

Neville Miller is a remote worker on Himalayas, Support Operations Analyst at BuyNow, based in United States.

Source: https://himalayas.app/@nevillemiller

```text
Support Operations Analyst at BuyNow who designed a chargeback workflow that reduced financial losses by up to 70%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 50k+ USD |
| Job categories | Operational Support Analyst, Customer Operations Analyst, Technical Support Specialist |
| Skills | Support Operations, Customer Operations, Technical Support, SQL, Salesforce, Freshdesk, KPI Reporting, Workflow Optimization, Process Improvement, Chargeback Operations, Business Intelligence, Data Analysis, Document Management, Root Cause Analysis, Tableau |
| LinkedIn | https://linkedin.com/in/nevillemiller |

## About

```text
At BuyNow, I designed and implemented a chargeback management workflow and reporting framework that reduced financial losses by up to 70%. I also built executive dashboards using Excel, SQL, and Tableau to surface customer behavior, dispute trends, and operational performance.

Before BuyNow, I provided technical support for payment-processing and POS systems at National Payment Systems. I created troubleshooting guides and knowledge-base documentation, and used Salesforce reporting and customer feedback data to identify service improvements.
```

## Experience

### Support Operations Analyst (current)

BuyNow. Jan 2020 - Present

```text
Lead daily support operations across phone, email, and chat channels. Designed and implemented a chargeback management workflow that reduced financial losses up to 70% and built executive dashboards using Excel, SQL, and Tableau.
```

Skills: SQL, Salesforce, Freshdesk, Excel, Tableau, KPI-Reporting, Workflow-Optimization, Process-Improvement, Chargeback-Operations, Business-Intelligence, Data-Analysis, Document-Management, Root-Cause-Analysis

### POS System Support Specialist

National Payment Systems. Feb 2015 - Dec 2019

```text
Provided technical support for payment-processing and POS systems serving retail and hospitality clients. Diagnosed and resolved hardware, software, networking, and transaction-processing issues, and created troubleshooting guides that improved first-contact resolution.
```

Skills: Salesforce, Technical-Support, Troubleshooting, Documentation, Customer-Feedback-Analysis

## Education

### Palm Beach State College

Associate of Arts, Computer Science

```text
Associate of Arts in Computer Science from Palm Beach State College.
```

### Coursera

Google Data Analytics Certificate, Data Analytics

```text
Google Data Analytics Certificate from Coursera.
```

## Tech stack

- Tableau
- Salesforce
- LiveChat
- JavaScript
- Google Sheets
- SQL
- FreshDesk

To contact Neville, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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