# Nery Garcia

Nery Garcia is a remote worker on Himalayas, Level 1 MSP Technician at TeQBytez, based in Colombia.

Source: https://himalayas.app/@nerygarcia

```text
IT support specialist at TeQBytez who supported multiple companies with Microsoft 365 and endpoint issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 30k+ USD |
| Job categories | IT Support Specialist, MSP Technician, Junior Support Analyst, Technical Support Representative |
| Skills | Level 1 2 IT Support, Ticket Handling, Remote troubleshooting, Microsoft 365 Administration, Exchange Online, Exchange Admin Center, Onboarding And Offboarding, User Account Administration, License Management, Mailbox Support, Windows, MacOS, Endpoint Support, Workstation Support, Active Directory |
| LinkedIn | https://linkedin.com/in/nery-garcia |

## What I'm looking for

```text
I’m seeking remote IT support opportunities.
```

## About

```text
At TeQBytez, I provided Level 1 IT support for multiple companies, troubleshooting Windows, macOS, Microsoft 365, application, connectivity, and workstation issues. I also handled user account and license changes, onboarding and offboarding, and mailbox investigations.

I used HaloPSA, Kaseya VSA, and ScreenConnect to manage tickets and provide remote support. I documented troubleshooting procedures in Hudu and helped build the TeQBytez knowledge base.

Previously, I supported Xerox devices at HCL Technologies and Apple devices at TELUS International. I also built a Windows Server 2022 home lab to practice Active Directory, DNS, DHCP, and Windows administration; I’m an AWS Certified Cloud Practitioner seeking remote IT support opportunities.
```

## Experience

### Level 1 MSP Technician

TeQBytez. Apr 2026 - Oct 2026

```text
Provided Level 1 IT support for multiple companies, troubleshooting Windows, macOS, Outlook, Microsoft 365, application, connectivity, and workstation issues. Managed Microsoft 365 user accounts, licenses, and mail flow, and used HaloPSA, Kaseya VSA, and ScreenConnect for remote support.
```

Skills: Windows, MacOS, Microsoft-365, Exchange-Admin-Center, Exchange-Online, HaloPSA, Kaseya-VSA, ScreenConnect, Hudu, CIPP, Proofpoint-Essentials, Huntress, DNS-Filtering, Addigy, Google-Workspace, RingCentral, Active-Directory, PowerShell, CLI, DNS, DHCP, VPN, Drive-Mapping-and-Network-Resource-Access, Windows-Server

### Junior Support Analyst

[HCL Technologies](https://himalayas.app/companies/hcltech). Jun 2022 - Jan 2024

```text
Provided remote technical support for Xerox devices, including Nuvera, Versant, AltaLink, and Iridesse models. Improved remote fix rate by 15% within the first 3 months and maintained 95% customer satisfaction.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, Network-Troubleshooting, Remote-Support, Customer-Service, Documentation

### Technical Support Representative (SME)

[TELUS International](https://himalayas.app/companies/telus-international-ai-inc). Nov 2021 - May 2022

```text
Provided technical support for Apple devices, including iPhone, iPad, Mac, and Apple Watch. Promoted to Subject Matter Expert within 3 months and helped teammates with complex cases.
```

Skills: Apple-Devices, Iphone, IPads, Mac, Apple-Watch, hardware-troubleshooting, Software-Troubleshooting, Connectivity, System-performance, Apple-ID, ICloud, Device-Configuration

### Customer Service Associate

[Conduent](https://himalayas.app/companies/conduent). Oct 2019 - Aug 2021

```text
Helped customers with package tracking, billing questions, delivery issues, and claims for lost or damaged shipments. Escalated complex cases and worked toward service quality and handling-time targets.
```

Skills: Customer-Service, Package-Tracking, Billing, Claims-Handling, Escalation-Management

### Reservations Specialist (Freelancer)

World Connection. Jan 2017 - Aug 2018

```text
Handled hotel reservations, pricing, booking changes, billing questions, and payment processing for Choice Hotels. Managed 50–60 calls per day and achieved 95% customer satisfaction.
```

Skills: Hotel-Reservations, Pricing, Booking-Modifications, Billing, Payment-Processing, Customer-Service

### Customer Service Representative

NCO Group. Sep 2013 - Dec 2016

```text
Assisted customers with billing, account updates, service activations, and credit checks. Used knowledge-base tools to resolve questions and process requests accurately.
```

Skills: Customer-Service, Billing, Account-Updates, Service-Activations, Credit-Checks, Knowledge-Base-Systems

## Education

### AWS

AWS Certified Cloud Practitioner, Cloud Computing. 2024 - 2027

```text
Earned the AWS Certified Cloud Practitioner certification, valid from 2024 to 2027.
```

### Universidad Tecnológica Latinoamericana en Línea

Bachelor's Degree, Computer Systems Engineering

```text
Pursued a Bachelor's Degree in Computer Systems Engineering, completing studies in 2020.
```

### EF SET

EF SET English Certificate, English Language. Grade: C2 Proficient

```text
Achieved an EF SET English Certificate at the C2 Proficient level.
```

### Skillsoft

CompTIA A+ coursework, IT Support

```text
Completed CompTIA A+ hardware and mobile-device coursework.
```

### Udemy

Active Directory & Group Policy Lab, Active Directory & Group Policy

```text
Completed Active Directory & Group Policy Lab training.
```

### Cisco

Cisco CCST Networking coursework, Networking

```text
Completed Cisco CCST Networking coursework; exam not yet taken.
```

## Tech stack

- PowerShell
- macOS
- Windows
- Windows Server
- RingCentral
- Google Workspace
- Microsoft Outlook

To contact Nery, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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