# Nelson Cardoso

Nelson Cardoso is a remote worker on Himalayas, Customer Service / Technical Support at Bromic, based in Portugal.

Source: https://himalayas.app/@nelsoncardoso

```text
Customer service and technical support professional at Bromic, resolving security issues and troubleshooting technical problems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal |
| Salary expectations | 35k+ EUR |
| Job categories | Technical Support, Technical Support Specialist, Administrative Assistant |
| Skills | Customer Service, Technical Support, Technical Troubleshooting, Security Systems, Fraud Investigation, Account Security Verification, Team Supervision, Workload Orchestration and Scheduling, Administration, Record keeping, Purchase Order, Home Automation Systems, Microsoft Office, Microsoft Word, Excel |

## About

```text
At Bromic, I provide technical assistance and investigate security-related issues, including unauthorized account activity and fraud. I troubleshoot technical problems to support a positive customer experience.

At Kraftwerk, I managed daily operations and records, created and monitored purchase orders, and assisted with home automation system installation and troubleshooting.

Earlier, I supervised technical teams at VigiQuinta and TMM Holdings Ltd, where I coordinated workloads and addressed escalated technical and security system issues.
```

## Experience

### Customer Service / Technical Support (current)

Bromic. Jan 2025 - Present

```text
Provided technical assistance and support, investigated and resolved security-related issues, and troubleshot technical problems to ensure high customer satisfaction.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Security

### Customer Service Representative

Manpower. Jan 2024 - Jan 2025

```text
Provided technical assistance for devices, software, and accessories, investigated security issues, and troubleshot technical problems to ensure high customer satisfaction.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Security

### Administration Assistant

Kraftwerk. Jan 2022 - Jan 2024

```text
Managed daily operations, maintained accurate records, created and monitored purchase orders, handled receptionist duties, and assisted with technical installation and troubleshooting of home automation systems.
```

Skills: Administration, Record-keeping, Purchase-Order, Receptionist, home-automation, Troubleshooting

### Technical Support Supervisor

VigiQuinta. Jan 2020 - Jan 2022

```text
Supervised a technical team, managed schedules and workloads, prepared reports, ensured policy adherence, and monitored system performance to address escalated issues.
```

Skills: Supervision, Team-Leadership, Scheduling, Reporting, System-Monitoring, Technical-Support

### Customer Service Agent

TUI Portugal S.A.. Jan 2019 - Jan 2020

```text
Managed client accounts, provided assistance with inquiries, and delivered support through call centre operations.
```

Skills: Customer-Service, Call-Centre, Account-Management

### Senior Security Technician

TMM Holdings Ltd. Jan 2011 - Jan 2019

```text
Supervised technical teams in delivering security solutions, managed schedules and delegated tasks, and resolved complex escalated security system issues.
```

Skills: Security-Systems, Team-Leadership, Scheduling, Troubleshooting, Technical-Support

## Education

### Professional Development Institute

TEFL Certificate, Teaching English as a Foreign Language

```text
Completed a TEFL certificate in 2021.
```

### Institute of Business Management

Marketing Management, Marketing Management

```text
Completed a program in Marketing Management in 2014.
```

### LN Compliance

Health & Safety Representative, Health and Safety

```text
Completed a Health & Safety Representative certification in 2012.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Nelson, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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