# Nekeshia Daniels

Nekeshia Daniels is a remote worker on Himalayas, Healthcare Advocate at Davis Vision, based in United States.

Source: https://himalayas.app/@nekeshiadaniels

```text
Customer-focused contact center professional skilled in healthcare advocacy, billing support, and data entry.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Patient Advocate, Contact Centre Team Manager, Billing Specialist, Director Of Scheduling, Customer Support Specialist, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Customer Service, Data Entry, Scheduling, Payment Processing, Team Leadership, Outbound Calling, LIT |

## What I'm looking for

```text
I seek a remote or hybrid customer-facing role that values upward mobility, leverages my healthcare/utility support and scheduling expertise, and offers growth opportunities.
```

## About

```text
I am a dedicated customer service professional with extensive remote contact-center experience supporting healthcare and utility customers. I have a track record of managing high-volume inbound and outbound calls, scheduling appointments for many providers, and handling sensitive billing and account data accurately.

At Davis Vision I developed a presentation explaining coverage options that became a company standard, monitored insurance claims for equitable outcomes, and coordinated scheduling for over 30 providers. At Dominion Energy I reconnected services, supported online billing/account issues, and was recognized as Employee of the Month three times.

I bring strong data-entry skills (45 WPM), advanced technology navigation, high-volume call center experience, and team leadership capability. I seek roles where I can apply my service orientation, organizational strengths, and opportunities for upward mobility.
```

## Experience

### Healthcare Advocate

Davis Vision. Dec 2023 - Jul 2025

```text
Managed inbound/outbound member and provider calls, explained coverage options using a self-made presentation adopted company-wide, and monitored insurance claims to ensure equitable settlements while scheduling appointments for 30+ providers.
```

Skills: Customer-Service, Scheduling, Insurance-Claims, Data-Entry, Call-Center-Operations, Patient-Coordination

### Customer Service Representative

[Dominion Energy](https://himalayas.app/companies/dominion-energy). Feb 2022 - Nov 2023

```text
Handled inbound/outbound customer calls to reconnect and set up gas service, resolved billing and account issues, entered sensitive customer data, and received Employee of the Month three times.
```

Skills: Customer-Service, Billing-Support, Data-Entry, Call-Center, Payment-Processing

## Education

### Griggs International Academy

High School Diploma, General Secondary Education

```text
High school diploma awarded in 2011 from Griggs International Academy.
```

## Tech stack

- Gmail
- Lit

To contact Nekeshia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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