# Neil George Makris

Neil George Makris is a remote worker on Himalayas, Hotel / Operations Manager at Atoles Retreat Santorini, based in Greece.

Source: https://himalayas.app/@neilgeorgemakris

```text
Hotel operations manager at Atoles Retreat Santorini, where I achieved a 9.9 Booking.com rating through personal guest service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Greece |
| Authorized to work in | Greece |
| Salary expectations | 25k+ EUR |
| Job categories | Hotel Operations Manager, Sales Advisor, Front Office Manager, Guest Relations Manager, Marketing Manager, Social Media Manager |
| Skills | Hotel Operations, Guest Relations, Revenue Management, Reservations Management, Hotel Sales, Customer Needs Analysis, Upselling, Supplier Communication, Team Coordination, Complaint Handling, Pre Arrival Guest Communication, Review Management, Social Media Consulting, Graphic Design, Copywriting |

## About

```text
At Atoles Retreat Santorini, I handled daily hotel operations, guest experience, reservations, and revenue management across the 2023, 2024, 2025, and 2026 seasons. The property achieved a 9.9 Booking.com rating, with guests regularly naming the personal service in their reviews.

I coordinated an on-site team of three and communicated with suppliers while managing front office and guest relations. I also developed a pre-arrival and in-stay WhatsApp routine for bookings, transfers, surprises, celebrations, and flexible late check-outs.

At Volvo Cars Larissa, I was the sole salesperson to close a car sale, outselling two sales managers. My work included understanding customer needs, presenting vehicles, coordinating test drives, and following up through the CRM.

My hospitality experience also includes front office and guest relations roles at Ducato di Oia, Mykonos Blanc Hotel, and Katikies Mykonos Hotel. I studied Marketing & Advertising at Alexander TEI of Thessaloniki and have a Cambridge English Proficiency C2 certificate.
```

## Experience

### Hotel / Operations Manager (current)

Atoles Retreat Santorini. Aug 2023 - Present

```text
Managed daily operations, guest experience, reservations, and revenue management using Pylon PMS. Coordinated team, suppliers, and operational oversight while handling pre-arrival communication and upselling.
```

Skills: PMS, Pylon, Revenue-Management, Team-Leadership, Guest-Relations, Upselling, Review-Management

### Sales Advisor

Volvo Cars Larissa. Jan 2026 - Apr 2026

```text
Sole salesperson to close a car sale, outselling two sales managers. Handled vehicle sales, customer needs analysis, product presentation, test-drive coordination, negotiation, and CRM follow-up.
```

Skills: Sales, Negotiation, CRM, Customer-Needs-Analysis, Product-Presentations

### Front Office Manager

Ducato di Oia. Nov 2023 - Jan 2024

```text
Managed guest services on Hotelizer PMS, organized breakfast, and handled complaint handling.
```

Skills: Hotelizer, Guest-Service, Complaint-Handling

### Guest Relations Manager

Mykonos Blanc Hotel. May 2022 - Oct 2022

```text
Handled pre-arrival communication, team coordination, and complaint resolution.
```

Skills: Guest-Relations, Team-Coordination, Complaint-Resolution

### Front Office Agent

Mykonos Blanc Hotel. Jun 2021 - Oct 2021

```text
Provided guest services and reporting.
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Skills: Guest-Service, Reporting

### Brand & Social Media Advisor

Michalis Balou. Jun 2020 - Jun 2021

```text
Provided social media consulting, graphic design, and copywriting.
```

Skills: Social-Media, Graphic-Design, Copywriting

### Front Office Agent

Katikies Mykonos Hotel. Apr 2019 - Oct 2019

```text
Handled check-in/out, reservations, cash handling, and used HART PMS.
```

Skills: HART-PMS, Reservations, Cash-Handling

### Office Administration

National Bank of Greece. Jun 2018 - Jun 2019

```text
Performed office administration, secretarial support, cheque management, and used banking software.
```

Skills: Office-Administration, Secretarial-Support, Banking-Software

### Marketing Manager / Social Media Manager

Makris Epiplo. Jan 2012 - Dec 2016

```text
Managed business organization, efficiency, and customer communication.
```

Skills: Marketing, Social-Media, Business-Organization, Client-Communication

## Education

### Alexander TEI of Thessaloniki

Bachelor's degree, Marketing and Advertising. 2012 - 2019

Activities and societies: StartUp/Accelerator programs and marketing seminars

```text
Studied Marketing and Advertising, including participation in StartUp/Accelerator programs and marketing seminars.
```

### University of Ioannina

Bachelor's degree (incomplete), Economics. 2011 - 2012

```text
Completed the first year of an Economics degree.
```

### 9th Lyceum of Larissa

High School Diploma, General Education

```text
High school graduate from 9th Lyceum of Larissa.
```

### Cambridge English

Cambridge English Proficiency (C2), English Language

```text
Holds a Cambridge English Proficiency certificate at C2 level.
```

## Tech stack

- Adobe Photoshop
- Microsoft Excel
- Adobe Illustrator
- Pylon
- Microsoft Word
- Microsoft PowerPoint

To contact Neil George, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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