# Neha Dhamala

Neha Dhamala is a remote worker on Himalayas, Senior Technical Advisor at Concentrix, based in India.

Source: https://himalayas.app/@nehadhamala

```text
Technical Support Engineer at Concentrix, supporting Microsoft Defender for Office 365 and improving client CSAT from 72% to 90%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 585k+ INR |
| Job categories | Microsoft Technical Support, Systems Executive |
| Skills | Microsoft Defender for Office 365, Microsoft Purview, Microsoft 365, Exchange Mail Flow And Policy Configuration, Microsoft Intune, Entra ID, Active Directory, Microsoft Defender Threat Investigation, Security Policy Tuning, Data Loss Prevention (DLP), Information Protection, eDiscovery, Conditional Access, Multi Factor Authentication (MFA), Software License Management |
| LinkedIn | https://linkedin.com/in/neha-dhamala-560809209 |

## About

```text
At Concentrix, I delivered technical support for Microsoft Defender for Office 365, investigating threats, tuning security policies, and remediating alerts for global clients. I achieved 90%+ SLA adherence on Tier 1/2 cases and improved client CSAT from 72% to 90%.

I also supported Exchange mail flow, Safe Links, Safe Attachments, quarantine management, and Microsoft Purview Compliance tools. I troubleshot Entra ID authentication issues and used Microsoft Copilot to help streamline threat remediation.

At Cognizant, I managed Microsoft 365 software asset and license operations, including provisioning, license reallocation, and compliance reporting. I reduced license wastage by 20% and resolved 40+ ITSM tickets per day with 95% SLA compliance.
```

## Experience

### Senior Technical Advisor

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2023 - Aug 2025

```text
Delivered technical support for Microsoft Defender for Office 365, including threat investigation, policy tuning, and alert remediation. Achieved 90%+ SLA adherence and improved client CSAT from 72% to 90%.
```

Skills: Microsoft-Defender-for-Office-365, Phishing-Detection, Spam-Detection, Threat-Investigation, Security-Policy-Tuning, Mail-Flow-Rules, Safelink, Safe-Attachments, Quarantine-Management, Advanced-Threat-Protection, Microsoft-Purview, Data-Loss-Prevention, Information-Protection, Sensitivity-Labels, Search, eDiscovery, Entra-ID, Conditional-Access, MFA, Microsoft-Copilot, SLA-Management, CSAT-Improvement, Training, Mentorship

### Systems Executive

[Cognizant](https://himalayas.app/companies/cognizant). Nov 2021 - Oct 2023

```text
Managed end-to-end software asset lifecycle including onboarding/offboarding, user provisioning, and license management. Reduced license wastage by 20% and improved procurement turnaround by 30%.
```

Skills: Microsoft-365, Active-Directory, Software-Asset-Management, License-Management, ITAM, User-Provisioning, Access-Governance, ServiceNow, ITSM, Ariba, Telecom-Expense-Management-(Tangoe), Vendor-coordination, Cost-Estimation, Compliance-Reporting, SLA-Adherence

### Customer Service Representative

G.R. Transport Agency. Jan 2020 - Jan 2021

```text
Maintained digital records of invoices and financial documents, supporting accurate data entry for procurement transactions. Assisted in basic asset record management and operational customer handling.
```

Skills: Data-Entry, Record-keeping, Asset-Management, Customer-Service, SLA-Compliance

## Education

### JIS University

B.Sc. (Hons) and M.Sc., Biotechnology. 2017 - 2022

```text
Pursued B.Sc. (Hons) and M.Sc. in Biotechnology from JIS University, Kolkata, from August 2017 to 2022.
```

## Tech stack

- ServiceNow
- Microsoft Intune
- Microsoft Purview
- Microsoft 365
- Microsoft Copilot

To contact Neha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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