# neelam mehra

neelam mehra is a remote worker on Himalayas, Assistant Manager – Travel Operations at IGT Solutions Pvt. Ltd., based in India.

Source: https://himalayas.app/@neelammehra

```text
Travel operations Assistant Manager at IGT Solutions, managing Hopper, VFS and OneVasco operations against client SLAs and KPIs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Operations Manager |
| Skills | Travel Operations, Operations Management, SLA Management, KPI Monitoring, Performance Analytics, Workforce Planning, Scheduling, Team Leadership, Client Management, Stakeholder Management, Attrition Control, Absence Management, Quality Assurance, Process Improvement, Escalation Management |

## What I'm looking for

```text
I'm seeking to transition into an Operations Manager role, where I can contribute strategic leadership and process improvements at a larger scale.
```

## About

```text
At IGT Solutions Pvt. Ltd., I manage end-to-end travel operations for Hopper, VFS and OneVasco, keeping teams aligned with client SLAs and KPIs. I monitor productivity, plan shifts and coordinate support across HR, IT and Admin.

I also serve as the primary escalation point for customer and client issues. I work with the Operations Manager on reporting dashboards and performance measurement, and contribute to performance reviews and reward systems.

At MONDEE Tech Pvt. Ltd., I led a 45-member travel operations team delivering sales and service. Structured monitoring helped improve response time and customer satisfaction, and I supported onboarding, training and performance coaching.

Earlier, at American Express Global Business Travel, I managed domestic and international corporate travel for clients including Johnson & Johnson, IBM, Disney, Microsoft and McKinsey & Company. I also worked as a Ticketing Executive at Protocol Solution Pvt. Ltd. and Bird Information Systems Pvt. Ltd.
```

## Experience

### Assistant Manager – Travel Operations (current)

IGT Solutions Pvt. Ltd.. Mar 2023 - Present

```text
Manage end-to-end team operations ensuring strict adherence to client SLAs and KPIs. Act as primary escalation point for customer and client issues, ensuring timely resolution.
```

Skills: Attrition-Control, Quality-Assurance, Process-Improvement, Escalation-Management, Training-and-Development, Operations-Management, SLA-Management, KPI-Monitoring, Stakeholder-Management, Workforce-Planning

### Team Leader – Travel Operations

MONDEE Tech Pvt. Ltd.. Jul 2021 - Nov 2022

```text
Successfully led a team of 45 members delivering sales and service excellence. Improved response time and customer satisfaction through structured monitoring.
```

Skills: Team-Leadership, Sales-Management, Customer-Satisfaction, Performance-Monitoring, Training, Stakeholder-Management

### Travel Consultant – Corporate Travel

[American Express Global Business Travel](https://himalayas.app/companies/american-express-global-business-travel). Jan 2017 - Sep 2020

```text
Managed domestic and international corporate travel for global clients. Handled high-value accounts including Johnson & Johnson, IBM, Disney, Microsoft and McKinsey & Company.
```

Skills: Corporate-Travel-Management, GDS, Amadeus, Galileo, Sabre, Worldspan, Customer-Relationship-Management, Cost-Efficiency, Compliance

### Ticketing Executive

Protocol Solution Pvt. Ltd.. Jan 2016 - Dec 2016

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Handled ticketing operations for the company.
```

### Ticketing Executive

Bird Information Systems Pvt. Ltd.. Jan 2014 - Dec 2015

```text
Handled ticketing operations for the company.
```

## Education

### Indira Gandhi National Open University

Bachelor of Arts, Tourism Studies

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Completed a Bachelor of Arts in Tourism Studies from Indira Gandhi National Open University in 2022.
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### ITQ

Galileo Ticketing Certification, Ticketing. 2015 - 2015

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Earned the Galileo Ticketing Certification from ITQ in 2015.
```

### Bird Academy

Amadeus Ticketing & Fares Certification, Ticketing and Fares. 2014 - 2014

```text
Earned the Amadeus Ticketing & Fares Certification from Bird Academy in 2014.
```

## Tech stack

- Salesforce

To contact neelam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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