# Neelam Karki

Neelam Karki is a remote worker on Himalayas, Senior Engineer I at Ticketmaster (Live Nation Entertainment), based in India.

Source: https://himalayas.app/@neelamkarki

```text
AIOps Engineer at Ticketmaster connecting Claude to Splunk, GitLab, JIRA and Confluence for AI-assisted incident investigation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 4446k+ INR |
| Job categories | AIOps Engineer, DevOps Engineer, Site Reliability Engineer |
| Skills | AI Assisted Investigation, AI Agents, Model Context Protocol (MCP), Claude APIs, Agent Skills, Prompt Engineering, AI Guardrails, Human In The Loop Workflows, Observability, Splunk Enterprise, Splunk Forwarder, Prometheus, Grafana, SLOs, Incident Response |
| LinkedIn | https://linkedin.com/in/neelam-karki-ba5bb9b6 |

## About

```text
At Ticketmaster (Live Nation Entertainment), I built AI-assisted incident investigation that gathers relevant Splunk logs, redacts sensitive data and returns a probable cause supported by log evidence. I also connected Claude to GitLab, JIRA, Confluence and Splunk through MCP servers, bringing operational investigations into one place.

I authored Claude Agent Skills for guided platform-upgrade runbooks and apply human approval, read-only defaults and evidence requirements to AI workflows. Alongside this work, I own self-managed GitLab CI/CD infrastructure and maintain Splunk and Prometheus/Grafana observability, as well as Terraform-based AWS infrastructure.
```

## Experience

### Senior Engineer I (current)

[Ticketmaster (Live Nation Entertainment)](https://himalayas.app/companies/ticketmaster). Jan 2022 - Present

```text
Built AI-assisted incident investigation and MCP integrations connecting Claude to operational systems. Authored Claude Agent Skills for platform upgrades and owned GitLab CI/CD and observability infrastructure.
```

Skills: AI-Ops, Claude-APIs, MCP, Gitlab, Jira, Confluence, Splunk, Prometheus, Grafana, SLOs, Terraform, AWS, Ansible, Docker, BASH, Python

### DevOps Engineer

Gantner. Jan 2021 - Jan 2022

```text
Provisioned and managed cloud infrastructure on AWS and Azure using Terraform and CloudFormation. Deployed containerised applications on Kubernetes and Docker and implemented Jenkins CI/CD pipelines with SonarQube.
```

Skills: AWS, Azure, Terraform, CloudFormation, Kubernetes, Docker, Jenkins, SonarQube, CI-CD

### DevOps Engineer

Smart Data India Pvt. Ltd.. Jan 2017 - Jan 2020

```text
Implemented CI/CD pipelines and managed build, packaging and release across QA, UAT and production environments. Administered Linux and Windows servers on AWS and created custom Docker images for environment consistency.
```

Skills: CI-CD, AWS, Linux, Windows, Docker, BASH

## Education

### Uttarakhand Technical University

Bachelor of Technology, Computer Science. 2013 - 2017

```text
Bachelor of Technology in Computer Science from Uttarakhand Technical University, completed in 2017.
```

## Tech stack

- AWS IAM
- Amazon EC2
- Amazon S3
- GitHub
- SonarQube
- Kubernetes
- Jenkins
- Terraform
- Jira
- Python
- Splunk Enterprise
- Grafana
- Prometheus
- Linux
- Confluence
- OpenSearch
- Ansible
- AWS Lambda
- Shell
- Amazon RDS
- Git
- Docker
- Amazon VPC
- Amazon EBS
- Bash
- pgvector
- Model Context Protocol (MCP)
- Retrieval-Augmented Generation (RAG)
- AWS

To contact Neelam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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