# Nawaraj Bishwakarma

Nawaraj Bishwakarma is a remote worker on Himalayas, Customer Support Specialist at Codavatar, based in Nepal.

Source: https://himalayas.app/@nawarajbishwakarma

```text
Customer support specialist focused on empathetic technical support and process improvement.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nepal |
| Authorized to work in | Nepal |
| Job categories | Customer Support Specialist, Customer Support Specialist, Technical Support, Customer Success, CRM Administrator, Help Desk Support, Operations Support, Client Relations, Process Improvement Management, Support Specialist, Senior Customer Support Specialist, Customer Support Expert, Customer Service, Customer Service Associate |
| Skills | Customer Engagement, Relationship Building, Email Support, Zendesk, Freshdesk, HubSpot, Technical Troubleshooting, Setup, Google Workspace, Notion, Slack, Automation Tools, Marketing Campaigns, Bulk Mail, Multitasking, Patience, Wiz, Live Chat |

## What I'm looking for

```text
I’m seeking a collaborative team role in customer support or success where I can own support workflows, improve processes, and grow technically.
```

## About

```text
I am a dedicated, tech-savvy customer support professional with hands-on experience delivering responsive chat, email, and cloud-telephony support. I prioritize empathetic communication, technical troubleshooting, and maintaining high customer satisfaction.

At Codavatar I resolved technical and billing issues while preserving a 95%+ customer satisfaction rate, contributed to process documentation, and helped streamline workflows to reduce repetitive problems. I collaborate effectively with cross-functional teams and manage CRM operations, campaign monitoring, and customer feedback reporting.

I value working in a close, collaborative team where I can take ownership, continue learning, and grow alongside the company’s long-term vision. I bring patience, attention to detail, and a commitment to exceptional customer experiences.
```

## Experience

### Customer Support Specialist

Codavatar. Mar 2024 - Dec 2024

```text
Delivered responsive multi-channel customer support (chat, email, cloud telephony), resolved technical and billing issues, and maintained 95%+ customer satisfaction while improving workflows and CRM processes.
```

Skills: Zendesk, Freshdesk, Technical-Troubleshooting, Google-Workspace, Notion, Slack

## Education

### Council for Technical Education and Vocational Training

Diploma, Computer Science and Engineering

```text
Completed a Diploma in Computer Science and Engineering through CTEVT focused on practical technical and engineering coursework.
```

## Tech stack

- Gmail
- Zendesk
- HubSpot
- Google Workspace
- FreshDesk
- Wiz

To contact Nawaraj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [simon rokka](https://himalayas.app/@simonrokka): Quality Assurance Intern, Bafal
- [Sijal Giri](https://himalayas.app/@sijalgiri): Customer Support Advocate, Zegal
- [Aabhas Tinkari](https://himalayas.app/@aabhastinkari): Customer Service Representative, Green Computing
- [Sanam Bhatta](https://himalayas.app/@sanambhatta): Customer Service Representative, MayaMatrix Technologies
- [Dipika Lamighate](https://himalayas.app/@dipikalamighate): Client Support Representative, Barcode Nepal
- [Ankit Raj Roy](https://himalayas.app/@ankitrajroy): Customer Support Specialist, Pepsicola
- [Sangam Sharma](https://himalayas.app/@sangamsharma): IT Support Assistant, Bask Group Pvt. Ltd.
- [Rohan Chudal](https://himalayas.app/@rohanchudal): Team Lead Customer Support, Codavatar (KrispCall)
- [Malllika User](https://himalayas.app/@malllikauser): Customer Support Specialist (Tech Clients), Technical Helpdesk Solutions
- [Bipin Kc](https://himalayas.app/@bipinkc): Customer Support & Digital Operations Specialist, Independent / Project Based Experience