# Navin Jeswani

Navin Jeswani is a remote worker on Himalayas, Service Delivery Manager at Atos, based in India.

Source: https://himalayas.app/@navinjeswani

```text
Service Delivery Manager at ATOS, driving SAP, cloud, and backup services and a zero-downtime SLES 15 SP6 upgrade.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2774k+ INR |
| Job categories | Service Delivery Manager, Transformation Manager |
| Skills | IT Service Delivery, IT Operations Management, SAP Basis Administration, SAP S 4HANA, SAP Hana, SAP NetWeaver, SAP ECC, SAP BI, SAP Fiori, SAP Mobile, Incident Management, Problem Management, Change Management, Release Management, ITIL |
| LinkedIn | https://linkedin.com/in/navinjeswani |

## What I'm looking for

```text
I’m looking to lead large-scale IT Service Delivery and Transformation programs, leveraging SAP, cloud, and infrastructure operations to deliver business continuity and excellence.
```

## About

```text
At ATOS, I lead service delivery for SAP Basis, cloud, and backup services for a US-based enterprise client. I drove the SLES 15 SP6 upgrade project as Project Manager, ensuring zero downtime and stakeholder alignment.

At ATOS / EVIDEN, I led a global SAP Basis team supporting pharmaceutical and manufacturing clients. I supported ITIL incident, problem, and change processes, and championed improvements that enhanced delivery efficiency by 20%.

At Capgemini Technology Services India Ltd., I delivered SAP Basis administration and upgrades for clients across the UK and Europe, including on-site engagements in Germany. My work included SAP Mobile, BI, and Fiori implementations across Unix, Linux, and AIX environments.
```

## Experience

### Service Delivery Manager (current)

[Atos](https://himalayas.app/companies/atos). Apr 2024 - Present

```text
Leading end-to-end service delivery for a US-based enterprise client covering SAP Basis, Cloud, and Backup services. Managed change governance, cross-tower coordination, and drove the SLES 15 SP6 upgrade project as Project Manager ensuring zero downtime.
```

Skills: SAP-BASIS, Cloud-Computing, Backup, SLA-Management, Power-BI, ITIL, Project-Management, Change-Management

### Tower Service Manager

[Atos/Eviden](https://himalayas.app/companies/atos). Dec 2021 - Jun 2024

```text
Led a global SAP Basis team managing end-to-end operations for pharmaceutical and manufacturing clients. Ensured SLA adherence and KPI-driven service reporting using Power BI, and championed process improvements enhancing delivery efficiency by 20%.
```

Skills: SAP-BASIS, SLA-Management, Power-BI, ITIL, Incident-Management, Problem-Management, Change-Management, Team-Leadership

### Entrepreneurial Experience

UPVC Business. Aug 2018 - Nov 2021

```text
Managed social media and e-commerce performance analytics for multiple brands. Designed strategies improving online engagement and brand visibility by 30%.
```

Skills: Social-Media-Management, Ecommerce, Performance-Analytics, Data-Analysis, Customer-Sentiment, Influencer-Collaboration

### Senior Consultant

[Capgemini Technology Services India Ltd.](https://himalayas.app/companies/capgemini-technology-services). Mar 2005 - Jun 2018

```text
Delivered SAP Basis administration and upgrades for key clients across UK and Europe. Led on-site engagements in Germany ensuring seamless SAP transitions, and worked on SAP Mobile, BI, and Fiori implementations on multi-platform environments.
```

Skills: SAP-BASIS, SAP-Upgrades, SAP-Mobile, SAP-BI, SAP-Fiori, Unix, Linux, Aix, System-Optimization, Availability-Management

### Consultant

[Capgemini](https://himalayas.app/companies/capgemini-technology-services). Mar 2005 - Oct 2008

```text
Managed IT support and data center operations ensuring ISMS compliance. Implemented infrastructure improvements optimizing performance and cost, and directed a team of engineers in providing enterprise-grade IT support.
```

Skills: IT-Support, Data-Center-Operations, ISMS-Compliance, Infrastructure-Management, Team-Leadership

### System Administrator

Newtech Services Pvt. Ltd.. Jul 2003 - Mar 2005

```text
Administered VPN, server, and network setups ensuring smooth client operations.
```

Skills: VPN, Server-Administration, Network-Administration

### FM Engineer

Embee Software Pvt. Ltd.. Dec 2000 - Jun 2003

```text
Provided end-to-end IT services and infrastructure support for refinery operations.
```

Skills: IT-Support, Infrastructure-Support

## Education

### CSM-IGS

Executive Bachelor's in Business Administration, Business Administration

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Executive bachelor's in business administration from CSM-IGS.
```

### Mumbai University

Diploma, Electronics & Video Engineering

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Diploma in Electronics & Video Engineering from Mumbai University.
```

## Tech stack

- Microsoft Azure
- Oracle
- Linux
- Microsoft Excel
- ServiceNow
- ChatGPT
- Power BI
- Microsoft PowerPoint

To contact Navin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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