# Natural Ikponwonsa

Natural Ikponwonsa is a remote worker on Himalayas, Live Chat Technical Support Expert at ComplyNow.ng, based in Nigeria.

Source: https://himalayas.app/@naturalikponwonsa

```text
Live Chat Technical Support Expert at ComplyNow.ng, resolving customer issues through live chat and tracking support in CRM software.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 40k+ USD |
| Job categories | Live Chat Technical Support Expert |
| Skills | Customer Service, Live Chat, Technical Support, Customer issue resolution, Email Support, Phone Support, CRM, Customer Retention, Customer Satisfaction, Chat Scripting, KB Articles, Data Entry, Record keeping, Typing |

## What I'm looking for

```text
I'm seeking to contribute my customer service skills and expertise in a customer service role.
```

## About

```text
At ComplyNow.ng, I respond to customer inquiries and support requests via live chat, resolve technical issues, and use CRM software and chat tools to document interactions. I also provide product information and escalate complex cases with other teams.

At Tech Connection Limited, I handled more than 60 customer inquiries daily and helped improve member retention by 47%. Earlier, as a Customer Service Representative at MTN Communication PLC, I supported customers through chat, email, and telephone, contributing to a 37% increase in customer satisfaction ratings.
```

## Experience

### Live Chat Technical Support Expert (current)

ComplyNow.ng. Jun 2026 - Present

```text
Responded to customer inquiries via live chat, ensuring timely and accurate resolutions. Utilized CRM software to track interactions and collaborated with teams to escalate complex issues.
```

Skills: Live-Chat, CRM, Technical-Support, Customer-Service, Issue-Resolution, Performance-Monitoring

### Customer Resolution Specialist

Tech Connection Limited. Mar 2025 - Apr 2026

```text
Provided exceptional customer service via chat and email, addressing billing and account issues. Collaborated on strategies to improve member retention and managed over 60 customer inquiries daily.
```

Skills: Customer-Service, Live-Chat, Email-Support, Billing, Account-Management, Issue-Resolution, Documentation

### Customer Service Representative

[MTN Communication PLC](https://himalayas.app/companies/mtn-com). Feb 2024 - Nov 2024

```text
Provided real-time support to customers via chat, email, and telephone, addressing inquiries and resolving issues promptly. Collaborated with cross-functional teams to escalate complex issues and maintained accurate records in the CRM system.
```

Skills: Customer-Service, CRM, Live-Chat, Email-Support, Phone-Support, Problem-Solving, Record-keeping

## Education

### University of Benin

Bachelor of Science, Computer Science. 2017 - 2021

```text
Bachelor of Science in Computer Science from the University of Benin, completed in 2021.
```

## Tech stack

- Salesforce
- Zendesk
- Microsoft Office 365

To contact Natural, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Nancy Adeoye](https://himalayas.app/@nancyadeoye): Customer Support, Tech Solutions Inc.
- [Bianca Udeonu](https://himalayas.app/@biancaudeonu): Customer Service Executive, MTN Nigeria
- [FAVOUR KPEGEOL](https://himalayas.app/@favourkpegeol): Customer Service Representative, MTN
- [Angela Ononuju](https://himalayas.app/@angelaononuju): Customer Support Specialist, Preply
- [Donatus Akpushu](https://himalayas.app/@donatusakpushu): Customer Support Specialist, MTN
- [Oluwatosin Oyegoke](https://himalayas.app/@oluwatosinoyegoke): Customer Support Specialist, NewAge Mobile Tech
- [Destiny Okpu](https://himalayas.app/@destinyokpu): Customer Support Agent, MTN
- [Blessyn Okelue](https://himalayas.app/@blessynokelue): Customer Service Representative, CEO Tech Nigeria Limited
- [Ifedi Ifunanya](https://himalayas.app/@ifediifunanya): Senior Customer Support Specialist, TechSolutions Ltd
- [JOHN EZEIBE](https://himalayas.app/@johnezeibe): Technical Customer Support Agent, MTN Nigeria