# Natalie Cole

Natalie Cole is a remote worker on Himalayas, Club Sandals Concierge Agent at Sandals Regency La Toc Golf Resort & Spa, based in Saint Lucia.

Source: https://himalayas.app/@nataliecole

```text
Hospitality professional at Bay Gardens Hotel who managed guest check-ins, reservations, and service requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Saint Lucia |
| Authorized to work in | Saint Lucia |
| Salary expectations | 30k+ USD |
| Job categories | Hospitality Professional, Front Office Agent, Concierge, Customer Service, Telephone Operator, Waitress, Sales Assistant |
| Skills | Front Office Operations, Guest Service, Guest Experience, Reservation Management, Check in Check out, Complaint Resolution, Upselling, Cash Handling, Customer Service, Telephonic Operations, VIP Service, Dining Service, Sales, Merchandising, Inventory Management |

## About

```text
At Bay Gardens Hotel, I welcomed guests, managed check-ins and check-outs, handled reservations, and responded to guest requests. I also promoted hotel services and maintained accurate cash and transaction records.

At East Winds Resorts, I managed front desk operations and resolved guest concerns. At Sandals Regency La Toc Golf Resort & Spa, I assisted VIP guests with reservations and special arrangements.

As an Assistant Waitress aboard Celebrity Cruises / Celebrity Solstice, I served international guests and supported smooth restaurant operations. I also handled customer inquiries at Km2 Solutions and guest calls at Rendezvous Resort.

At Wings of Love, I assisted customers with product information, merchandising, and inventory. My training includes hospitality service and traveler and partner support.
```

## Experience

### Club Sandals Concierge Agent

Sandals Regency La Toc Golf Resort & Spa

```text
Assisted VIP guests with reservations, requests, and special arrangements. Promoted resort services and upsold experiences to enhance guest satisfaction.
```

Skills: Concierge-Services, VIP-Guest-Relations, Upselling, Product-Knowledge, Personalized-Services

### Front Office Agent

Bay Gardens Hotel

```text
Provided warm, professional welcome and efficient service to all guests. Managed check-ins, check-outs, room assignments, and guest inquiries.
```

Skills: Front-Office-Operations, Guest-Service, Reservations, Cash-Handling, Upselling, Communication-Skills

### Customer Service Representative

Km2 Solutions

```text
Handled customer inquiries via phone, email and in person with professionalism. Provided accurate information and effective solutions to customer issues.
```

Skills: Customer-Service, Communication-Skills, Problem-Solving, Email, Phone

### Front Desk Agent

East Winds Resorts

```text
Provided warm, professional welcome and efficient service to all guests. Managed check-ins, check-outs, room assignments, and guest inquiries.
```

Skills: Front-Office-Operations, Guest-Service, Reservations, Problem-Solving, Communication-Skills

### Assistant Waitress

Celebrity Cruises

```text
Delivered excellent dining service to a diverse international clientele. Ensured quality service standards and guest satisfaction in a fast-paced environment.
```

Skills: Dining-Service, Guest-Satisfaction, Teamwork, Fast-Paced-Environment

### Sales Assistant

Wings of Love

```text
Provided excellent customer service and product information. Assisted with merchandising, inventory and store presentations.
```

Skills: Customer-Service, Merchandising, Inventory-Management, Sales, Communication-Skills

### Telephone Operator

Rendezvous Resort

```text
Managed incoming calls and directed them to the appropriate departments. Provided information and took messages with accuracy and courtesy.
```

Skills: telephone-etiquette, Communication-Skills, Message-Taking, Call-Routing

## Education

### HomeAway / VRBO

Certificate in Traveler & Partner Support Training, Traveler & Partner Support. 2020 - 2020

```text
Completed Traveler & Partner Support Training in 2020.
```

### Sandals Resorts International

Certificate in Hospitality Service Training, Hospitality Service. 2017 - 2017

```text
Completed Hospitality Service Training in 2017.
```

### Morne du Don Infant & Primary Schools

Primary School Certificate, Primary Education

```text
Attended Morne du Don Infant & Primary Schools in St Lucia.
```

### St. Lucia's Writers Forum Association

Certificate of Participation, News Reading & Writing. 2019 - 2019

```text
Received Certificate of Participation in News Reading & Writing in 2019.
```

### Castries Comprehensive Secondary School

Secondary School Diploma, General Studies

```text
Attended Castries Comprehensive Secondary School in Castries, St Lucia.
```

### Caribbean Examination Council (CXC)

Caribbean Examination Council Passes, General Subjects. 2009 - 2009

```text
Passed English Language, Mathematics, EDPM, Social Studies, and Physics in 2009.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Natalie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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