# Naser Rahmani

Naser Rahmani is a remote worker on Himalayas, Customer Success Representative at XAI Digital Agency, based in Armenia.

Source: https://himalayas.app/@naserrahmani

```text
I guide clients through software onboarding, activation, and issue resolution across remote support channels.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Armenia |
| Authorized to work in | Armenia, United States, Canada, Germany, India, Brazil, United Kingdom, Pakistan |
| Salary expectations | 30k-60k USD |
| Job categories | Customer Support Specialist, Technical Support Specialist, Customer Success Representative, Onboarding Specialist |
| Skills | Customer Support, Technical Support, Customer Onboarding, Customer Success, CRM Systems, automated workflows, Inbound Calls, Outbound Calls, SMS Support, Email Support, Live Chat, Order Tracking, Issue Resolution, B2B Support, Zendesk, Slack, Database Tools, English, Persian, Armenian, Data Confidentiality, Multitasking |

## What I'm looking for

```text
I'm looking for a remote customer support, technical support, or onboarding role where I can help clients resolve issues, complete activations, and navigate software while working US Central Time hours.
```

## About

```text
At DataLayer, I guide international clients through complex software setups and proactively follow up on account activations by phone, email, and chat.

I track client progress in internal CRMs and database tools, keep teams updated on status changes, and meet daily productivity targets while handling sensitive data confidentially.

Previously at XAI Digital Agency, I supported B2B partners with service options, order placement, and activation follow-ups. I bring patient, friendly communication across Zendesk, Slack, email, and outbound support.
```

## Experience

### Customer Success Representative

XAI Digital Agency. Jan 2023 - Jan 2026

```text
Acted as the primary point of contact for B2B partners, explaining service options and assisting with order placements. Executed outbound follow-up calls to ensure clients completed necessary steps for service activation and resolved client frustrations with patience and a friendly demeanor.
```

Skills: Zendesk, Slack, Email, Outbound-Calls, B2B-Support, Multitasking, Client-Resolution

### Technical Support & Onboarding Specialist

DataLayer. Jan 2026 - Present

```text
Guided international clients through complex software setups and communicated proactively via phone, email, and chat to follow up on pending account activations. Navigated internal CRMs and database tools to track client progress and maintained strict confidentiality when handling sensitive client data.
```

Skills: CRM, Database-Tools, Phone-Support, Email-Support, Live-Chat, Confidentiality, Adaptability, Productivity

## Education

### University of the People

Associate of Science, Computer Science

```text
Pursuing an Associate of Science in Computer Science with an expected completion in 2028.
```

### Payame Noor University

Bachelor of Arts, Business Management. 2011 - 2015

```text
Earned a Bachelor of Arts in Business Management from Payame Noor University from 2011 to 2015.
```

## Tech stack

- Slack
- Zendesk

To contact Naser, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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