# Naresh Kumar

Naresh Kumar is a remote worker on Himalayas, Escalation Engineer (L2/L3) at Concentrix Technologies Pvt. Ltd., based in India.

Source: https://himalayas.app/@nareshkumar20

```text
I resolve critical SharePoint outages and optimize enterprise cloud environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1813k+ INR |
| Job categories | Escalation Engineer, SharePoint Administrator, Infrastructure Support Engineer, Technical Support Engineer |
| Skills | SharePoint Online, SharePoint Subscription Edition, SharePoint, Cloud Architecture, On Premise IT Architecture, Azure, Farm, Environment Configuration, Patching, Upgrades, Cloud Migration, Application Services, Workflow Management, Search Topology, User Profiles, Permissions, Office Online Server, Feature Implementation, Optimization, ULS Logs, Fiddler, FREB Logs, IIS Logging, Query Execution, Root Cause Analysis, Active Directory, Email Systems, Remote Monitoring and Management, Symantec, Kaspersky, ESET, ServiceNow, Connectwise, LabTech, DFM, Rave, SOS, Technical Documentation, Functional documentation, Incident Management, Problem Management, Performance Troubleshooting, Server Troubleshooting, Search Administration, Crawl Recovery, Index Restoration, ICM, IE Tools, SAN, Network Printer Troubleshooting, VPN, Windows, MacOS, Bomgar, RDP, Virtual Machines, SCCM, Group Policy, DHCP, DNS, Microsoft Azure Fundamentals, Microsoft 365 Certified: Fundamentals |

## What I'm looking for

```text
I'm looking to resolve complex SharePoint and infrastructure issues, lead high-severity incident response, support cloud migrations, and collaborate with engineering teams on long-term fixes.
```

## About

```text
At Concentrix, I serve as the final escalation point for critical SharePoint customer environments, resolving high-severity outages, performance bottlenecks, and server failures while maintaining 90%+ CSAT.

I bring 11 years of infrastructure support experience across SharePoint Online and on-premises deployments, cloud migrations, root-cause analysis, and advanced diagnostics. I also mentor junior engineers and collaborate with Microsoft Product Engineering to validate fixes for complex defects.
```

## Experience

### Escalation Engineer (L2/L3) (current)

Concentrix Technologies Pvt. Ltd.. Feb 2020 - Present

```text
Act as the final technical escalation point for critical customer environments, diagnosing complex performance bottlenecks and resolving high-severity outages within strict SLA timelines. Perform deep-dive RCA on high-impact incidents and collaborate with Microsoft Product Engineering to escalate bugs and validate hotfixes.
```

Skills: SharePoint-Online, SharePoint, ULS-Logs, FREB-Logs, IIS-Logging, Fiddler, SQL, Root-Cause-Analysis, Incident-Management, Problem-Management, Search-Topology, User-Profiles, Cloud-Migration, Patching, Upgrades, Mentorship

### Specialist (Service Desk)

[HCL Technologies](https://himalayas.app/companies/hcltech). Mar 2015 - Jan 2020

```text
Performed basic AD user management tasks, acknowledged and validated monitoring alerts, and created tickets in CW. Worked on issues of low disk space for virtual and physical servers and handled SAN-related alerts.
```

Skills: Active-Directory, Service-Desk, Ticketing-Systems, Monitoring, SAN, Virtual-Servers, Physical-Servers, Vendor-Management

### Sr. Specialist (Remote Desktop Team)

[HCL Technologies](https://himalayas.app/companies/hcltech). Mar 2015 - Jan 2020

```text
Handled user tickets related to desktops, printers, Active Directory, outlook, software, and anti-virus issues remotely using Bomgar/RDP. Configured and troubleshot network printers, VPNs, and diagnosed network problems.
```

Skills: Remote-Desktop-Support, Bomgar, RDP, Active-Directory, VPN, Troubleshooting, Printers, SCCM, Windows, Mac, Technical-Documentation

## Education

### Microsoft

MS900 Microsoft 365 Fundamentals, Cloud. 2022 - 2022

```text
Microsoft 365 Fundamentals certification completed in July 2022.
```

### H.P.B.O.S.E

Higher Secondary Education, General Studies

```text
Higher Secondary Education (Class XII) from H.P.B.O.S.E.
```

### Punjab Technical University

Bachelor of Computer Applications, Computer Applications

```text
Bachelor of Computer Applications degree from Punjab Technical University.
```

### Microsoft

AZ900 Microsoft Azure Fundamentals, Cloud. 2022 - 2022

```text
Microsoft Azure Fundamentals certification completed in June 2022.
```

### H.P.B.O.S.E

Secondary Education, General Studies

```text
Secondary Education (Class X) from H.P.B.O.S.E.
```

## Tech stack

- Fiddler
- macOS
- Windows
- ServiceNow
- Farm

To contact Naresh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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