# Narendra Raparthi Narendra Raparthi is a remote worker on Himalayas, Associate Manager, Surveillance Operations & Quality at PRO-VIGIL, based in India. Source: https://himalayas.app/@narendraraparthi ```text Surveillance Operations Associate Manager at PRO-VIGIL, building video review and QA frameworks with daily dashboards for incident trends and quality. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 15013k+ INR | | Job categories | Operations Manager, Surveillance Manager, QA Manager | | Skills | Surveillance Operations, Video Surveillance, Surveillance Video Review, Quality Assurance Audit, incident investigation, Root Cause Analysis, Operations Management, Multi Client Operations, Multi Location Operations, KPI development, SLA Management, Compliance Management, Project Management, People Management, Attrition Control | ## About ```text At PRO-VIGIL, I direct live security monitoring across multi-client commercial properties and review video footage to investigate security breaches. I compile root-cause analysis reports and design daily dashboards for camera health, incident trends, response metrics, and quality scores. Previously, at CONDUENT BUSINESS SERVICES INDIA LLP, I managed operations for four clients, with 160+ agents across two delivery centers. I created KPIs, monitored progress using spreadsheet data, and submitted performance reports. As a Team Leader at CONDUENT BUSINESS SERVICES INDIA LLP, I guided working groups, mentored team members, and evaluated team performance. Earlier, as a Process Associate III, I verified MEDI records and Vidado OCR data and conducted daily Call QC audits. At WNS GLOBAL SERVICES, I processed and indexed clinical documentation and validated patient charts against CPT codes. I also engineered an Excel model to track payments posted versus received, and hold Advanced Lean Six Sigma Yellow Belt, Operations Management, and Project Management certifications. ``` ## Experience ### Associate Manager, Surveillance Operations & Quality (current) PRO-VIGIL. Dec 2025 - Present ```text Direct live security monitoring operations across multi-client commercial properties, ensuring rapid threat identification and incident containment. Spearhead video footage investigations, enforce QA auditing benchmarks, and design performance dashboards for senior management. ``` Skills: Surveillance-Monitoring, Surveillance-Video-Review, Quality-Assurance, Root-Cause-Analysis, SLA-Compliance, Team-Leadership, Excel, Dashboarding ### Senior Team Leader, Operations & Client Delivery Conduent Business Services India LLP. Nov 2023 - Dec 2025 ```text Managed operations for 04 clients with direct responsibility for 160+ agents across 02 delivery centers. Ensured quality, efficiency, and productivity standards were met, and created KPIs to track team performance. ``` Skills: Operations-Management, KPI-development, Team-Leadership, Client-Delivery, Data-Analysis, Excel, Process-Improvement ### Team Leader, Operations & Team Management Conduent Business Services India LLP. Sep 2019 - Oct 2023 ```text Provided direction and guidance to working groups to attain organizational goals. Mentored and trained team members, led regular team meetings, and evaluated team performance with constructive feedback. ``` Skills: Team-Leadership, Mentorship, Communication-Skills, Conflict-Resolution, Performance-Evaluation, Time-Management ### Process Associate III Conduent Business Services India LLP. Apr 2018 - Aug 2019 ```text Handled sorting, organizing, and releasing of MEDI records, and audited Vidado OCR data for enrollment processing. Managed CEP CRM document transfers and executed daily Call QC audits to identify Adverse Events. ``` Skills: Data-Verification, OCR, CRM, Quality-Audits, Adverse-Event-Reporting ### Apprentice – EPP WNS Global Services. Mar 2017 - May 2018 ```text Processed, split, and indexed clinical documentation, categorizing patient invoices per ICD-9 and ICD-10 coding regulations. Validated patient charts against CPT codes and healthcare facility documentation. ``` Skills: Medical-Coding, ICD-9, ICD-10, CPT, Document-Indexing, Billing-Audit ## Education ### Nadimpalli Satyanarayana Raju Institute of Technology Bachelor of Technology, Electrical & Electronics Engineering. 2010 - 2014 ```text Bachelor of Technology in Electrical & Electronics Engineering from Nadimpalli Satyanarayana Raju Institute of Technology, Visakhapatnam, from June 2010 to July 2014. ``` ### Narayana Junior College Intermediate, General Studies. 2008 - 2010 ```text Intermediate (SSC) from Narayana Junior College, from June 2008 to June 2010. ``` ### Chaitanya Vidyalayam Secondary School Certificate, General Studies. 2007 - 2008 ```text Secondary School Certificate (SSC) from Chaitanya Vidyalayam, from June 2007 to June 2008. ``` ## Tech stack - Microsoft Excel To contact Narendra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [ritwik kushwaha](https://himalayas.app/@RitwikKushwaha): Associate Consultant, Ernst & Young LLP - [Sony Shameem](https://himalayas.app/@sonyshameem): Manager – Process Excellence, Cognizant Technology Solutions - [Priya Atri](https://himalayas.app/@priyaatri): Team Lead (Sr. Quality Analyst), Cotiviti India Pvt Ltd - [Aditya Bharatee](https://himalayas.app/@adityabharatee1): Manager – Operations, Gallagher Center of Excellence - [Abhik Vadhva](https://himalayas.app/@abhikvadhva): Senior Agency Manager, Niva Bupa Health Insurance - [Sweta Jaiswal](https://himalayas.app/@swetajaiswal1): Team Manager (L4), Amazon CS (UK) - [priya tiwari](https://himalayas.app/@priyatiwari2): Team Lead Operations, Cognizant Technology Services - [Nitee Chatterjee](https://himalayas.app/@niteechatterjee): Assistant Manager Operations, Teleperformance - [anmol soni](https://himalayas.app/@anmolsoni08): Team Leader, Annova Solutions - [Imran Ali](https://himalayas.app/@imranali9): Operations Supervisor, Teleperformance Global Services Pvt. 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