# NAGMA M A

NAGMA M A is a remote worker on Himalayas, App/Cloud Senior Analyst at Accenture, based in India.

Source: https://himalayas.app/@nagmama

```text
App/Cloud Senior Analyst at Accenture who improved ticket reporting and dashboards to reduce ticket ageing and backlogs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1888k+ INR |
| Job categories | Service Desk Analyst |
| Skills | Service Desk Operations, IT Support, Incident Management, Service Management, Project Transition, IT Operations, Client And Server Operating Systems, Azure, Azure Active Directory, Active Directory, Microsoft Intune, CyberArk, Exchange Administration, AWS, ServiceNow |
| LinkedIn | https://linkedin.com/in/nagma-m-a-642407165 |

## What I'm looking for

```text
I'm seeking to transition into a new domain, expand my professional horizons, apply my experience in a new context, and take on fresh challenges with a commitment to continuous learning and professional growth.
```

## About

```text
At Accenture, I initiated daily reporting and dashboards that reduced ticket ageing and backlogs. I also contributed to three successful project transitions, supporting smooth handovers within strict deadlines.

My work included installing and troubleshooting Windows client and server operating systems, antivirus, client applications, and network connectivity. I handled administration across ServiceNow, CyberArk, Azure, AWS, Exchange, and Intune.

I supported infrastructure including Azure Active Directory and on-prem Active Directory, and provided application and platform access. I also acted as a technical liaison between customers and engineering teams.

At Allsec Technologies, I provided L1/L2 technical support for supply chain users, including support for JDA software’s client on space planning applications. I handled critical incidents and requests on Salesforce and diagnosed hardware, software, application, and basic network issues.
```

## Experience

### App/Cloud Senior Analyst

[Accenture](https://himalayas.app/companies/accenture). Feb 2018 - Dec 2025

```text
Provided technical support and administration for Windows client and server OS, antivirus, and network connectivity. Led daily reporting and dashboards, reducing ticket ageing and backlogs, and conducted ticket audits to improve CSAT scores.
```

Skills: ServiceNow, CyberArk, Azure, AWS, Exchange, Intune, Active-Directory, Windows, PowerShell, Citrix, VDI, VPN, Incident-Management, Automation, Team-Management

### Technical Support Engineer

Allsec Technologies. Oct 2015 - Feb 2018

```text
Provided L1/L2 technical global support to users in supply chain processes, handling critical incidents and requests on Salesforce. Managed client escalations and played a key role in performance reviews.
```

Skills: Salesforce, ServiceNow, Incident-Management, Client-Escalation, Supply-Chain, Space-Planning, JDA-Software, Blue-Yonder

## Education

### RBANMS College, Bangalore

Master of Commerce, Commerce

```text
Master of Commerce (M. Com) from RBANMS College, Bangalore, completed in 2015.
```

### SSMRV Degree College, Bangalore

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce (B. Com) from SSMRV Degree College, Bangalore, completed in 2013.
```

### SSMRV PU College, Bangalore

Pre-University, General Studies

```text
Pre-University (PUC) from SSMRV PU College, Bangalore, completed in 2010.
```

### S.T Mary’s High School, Bangalore

SSLC, General Studies

```text
SSLC from S.T Mary’s High School, Bangalore, completed in 2008.
```

## Tech stack

- Salesforce
- Okta
- Azure Active Directory
- ServiceNow
- Microsoft Intune
- AWS
- Azure

To contact NAGMA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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