# Nabil Rafouk

Nabil Rafouk is a remote worker on Himalayas, Passport Officer at Government of Canada, based in Canada.

Source: https://himalayas.app/@nabilrafouk

```text
Passport Officer at the Government of Canada, processing applications and conducting investigations while supporting citizens in multiple languages.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 45k+ CAD |
| Job categories | Passport Officer, Project Manager, AI Data Annotator, AI Content Evaluator |
| Skills | Passport Application Processing, Passport Policy and Procedures, AI Data Annotation, AI Content Evaluation, Quality Assurance, Project Coordination, Partnership Coordination, Stakeholder Engagement, Website Development Coordination, Customer Service, Investigation, Interpretation, IRI, SMGC |

## About

```text
At the Government of Canada, I analyze and process passport applications, make decisions based on established procedures, and provide bilingual customer service. I also conduct investigations and collaborate with other government departments.

With the National Network of Rural Women in Senegal (RNFRS), I coordinated projects and partnerships supporting rural women's empowerment initiatives. I also managed development of the organization's website, LinkedIn page, and communication materials.

At Mercor, I evaluated AI-generated content and annotated data to support AI model training and quality. My work also included evaluating French-speaking talent and checking linguistic accuracy and cultural relevance.
```

## Experience

### Passport Officer (current)

Government of Canada. Dec 2021 - Present

```text
Analyzed and processed passport applications, approved or rejected applications based on established procedures, and provided bilingual customer service to citizens. Utilized Iris and SMGC software, processed payments, conducted investigations, and collaborated with other government departments.
```

Skills: IRI, SMGC, Payment-Processing, Customer-Service, Investigation, Collaboration

### Project Manager in Africa

National Network of Rural Women in Senegal (RNFRS). Jan 2026 - Jul 2026

```text
Coordinated organizational projects and partnerships with government institutions, NGOs, and international stakeholders to support rural women's empowerment initiatives. Managed the development of the organization's website, LinkedIn page, and communication materials, and organized meetings, events, and stakeholder engagement activities.
```

Skills: Project-Management, Stakeholder-Engagement, Web-Development, Communication-Skills, Event-Organization, Database-Management

### Bilingual French Generalist Expert (AI)

Mercor. Jan 2026 - May 2026

```text
Evaluated French-speaking talent and AI-generated content, ensuring linguistic accuracy and cultural relevance. Provided high-level linguistic expertise to support AI-driven talent matching and recruitment, and collaborated with US-based teams to optimize bilingual AI models and perform quality assurance on localized training data.
```

Skills: French, AI-Evaluation, Talent-Matching, Quality-Assurance, Localization

### Data Annotator (AI)

Mercor. Oct 2025 - Jan 2026

```text
Annotated and labeled data to support the training and evaluation of AI models, ensuring accuracy and consistency. Reviewed and assessed AI-generated outputs against established quality and relevance guidelines, and contributed to the improvement of AI model performance through detailed, high-quality annotation work.
```

Skills: Data-Annotation, Data-Labeling, AI-Model-Training, Quality-Assurance, Review

### Generalist Expert (AI)

Mercor. Apr 2025 - Jul 2025

```text
Evaluated AI-generated content and responses across general knowledge domains, ensuring accuracy, relevance, and quality. Provided subject-matter feedback to support the training and refinement of AI models and collaborated with cross-functional teams to improve model performance.
```

Skills: AI-Evaluation, Content-Review, Quality-Assurance, Feedback, Collaboration

### Operational Expertise Advisor

Government of Canada. Feb 2025 - Apr 2025

```text
Provided expertise in policies and procedures related to passport processing, offered technical and strategic support to optimize decision-making processes, and participated in staff training and mentoring. Developed and implemented strategies to enhance service quality.
```

Skills: Policy-Analysis, Strategic-Support, Training, Mentorship, Service-Quality-Improvement

### Refugee Escort

YMCA Quebec. Jan 2017 - Jan 2018

```text
Assisted refugee families upon arrival at the airport, ensured smooth coordination of arrival logistics, and handled administrative procedures and customs documentation. Provided interpretation services for refugees and officials.
```

Skills: Interpretation, Logistics-Coordination, Administrative-Procedures, Customs-Documentation, Customer-Service

## Education

### École nationale d'administration publique

Master's, International Affairs. 2024 - Present

```text
Pursuing a Master's in International Affairs, ongoing since 2024.
```

### HEC Montreal

Bachelor's, Business Administration

```text
Completed a Bachelor's in Business Administration with a focus on Business Analytics and IT.
```

### Cégep André-Laurendeau

Diploma of College Studies, Business Administration

```text
Earned a Diploma of College Studies (DEC) in Business Administration.
```

## Tech stack

- Iris

To contact Nabil, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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