# Nabendu Biswas

Nabendu Biswas is a remote worker on Himalayas, L3 Incident and Change Management Engineer at Capgemini, based in India.

Source: https://himalayas.app/@nabendubiswas1

```text
IT Service Management & Release Specialist | Expert in Incident and Change Management Lifecycles with Proven Team Leadership Experience
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 35k-45k USD |
| Job categories | Release Management Engineer, Incident Management Engineer, Change Management Engineer, Production Support Engineer |
| Skills | Release Management, Incident Management, Change Management, CI CD, CI CD Pipelines, Production Support, IT Service Management, Root Cause Analysis, SLA Management, Release planning, Change Requests, Rollback Planning, Post Incident Review, Run Books, Playbooks |
| LinkedIn | https://linkedin.com/in/nabendu-narayan-biswas-55a903129 |

## What I'm looking for

```text
I am seeking a senior ITSM or L3 Release Management Lead role where I can lead cross-functional support teams and manage end-to-end delivery, incident, and change lifecycles. I want to join an environment where I can streamline deployment workflows, resolve critical issues, and collaborate closely with DevOps to keep systems stable and minimize service disruptions.
```

## About

```text
Accomplished IT Service Management Professional with over 5 years of experience leading 20-member cross-functional teams across L2/L3 production support, release, incident, and change lifecycles. Proven track record of managing end-to-end releases for Java, UNIX, DWH, and Cloud applications while maintaining 99.9% system uptime. A strategic liaison who collaborates with DevOps and QA to improve CI/CD pipelines via ServiceNow, Jenkins, and U-Deploy. Adept at optimizing release workflows, resolving high-priority incidents, and delivering root-cause analysis (RCA) to drive operational excellence and zero-compliance workforce management.
```

## Experience

### L3 Incident and Change Management Engineer

[Capgemini](https://himalayas.app/companies/capgemini-technology-services)

```text
Managed high-priority incidents to ensure minimal downtime, meeting aggressive SLAs and reducing business impact costs by 15%. Coordinated root cause analysis and implemented fixes to prevent recurrence of critical incidents.
```

Skills: Incident-Management, Change-Management, ServiceNow, Root-Cause-Analysis, SLA-Management, Monitoring-Tools, Run-Books, Playbooks, Team-Mentoring

### L3 Release Management Engineer

[Capgemini](https://himalayas.app/companies/capgemini-technology-services)

```text
Managed end-to-end release processes across QA, UAT, and Prod, collaborating with cross-functional teams to ensure timely delivery. Automated deployment pipelines using CI/CD tools, reducing deployment time by 30% and maintaining 99.9% system uptime.
```

Skills: Jenkins, UDeploy, Bitbucket, CloudBees, SVN, ServiceNow, Release-Management, CI-CD, Incident-Management, Change-Management, Production-Support, Root-Cause-Analysis, Team-Management

### L2 Production Support Engineer

[Capgemini](https://himalayas.app/companies/capgemini-technology-services)

```text
Resolved escalated incidents weekly, maintaining 98% SLA compliance and reducing system downtime by 15%. Conducted root cause analysis, managed incident tracking in ServiceNow and JIRA, and authored knowledge base articles.
```

Skills: Production-Support, Incident-Management, ServiceNow, Jira, Root-Cause-Analysis, Monitoring-Tools, Troubleshooting, Knowledge-Base-Management

### Team Management

[Capgemini](https://himalayas.app/companies/capgemini-technology-services)

```text
Led and mentored a team of 20 members, fostering accountability and improving productivity by 20%. Managed schedules, workload distribution, and training programs to ensure SLA adherence and reduce skill gaps.
```

Skills: Team-Management, Mentorship, Performance-Management, Training, SLA-Management, Cross-Functional-Collaboration, Workforce-Management

## Education

### Techno India Hooghly

BCA, Computer Science. 2015 - 2018. Grade: 7.77

Activities and societies: Participated in technical fests and coding competitions, strengthening teamwork and technical skills.

```text
Gained foundational knowledge in computer programming, database management, networking, and software development, with hands-on experience through internships and workshops.
```

### Kalyani University Experimental High School

Higher Secondary, Computer Science. Grade: 70%

```text
Completed Higher Secondary Education with a specialization in Computer Science, building a solid understanding of IT fundamentals and undertaking practical projects.
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### Kalyani University Experimental High School

Secondary, Computer Science. Grade: 83%

```text
Completed Secondary Education with a focus on Computer Science, achieving a strong foundation in programming, algorithms, and computational thinking.
```

## Tech stack

- Bitbucket
- Jenkins
- Microsoft SharePoint
- Microsoft Teams
- Jira
- Microsoft Office 365
- Microsoft Excel
- SVN (Subversion)
- ServiceNow
- Microsoft Outlook

To contact Nabendu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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