# Muzaffar Shah

Muzaffar Shah is a remote worker on Himalayas, IT Assets and License Manager at Mercedes-Benz Research & Development North America Inc., based in United States.

Source: https://himalayas.app/@muzaffarshah

```text
IT Assets and License Manager at Mercedes-Benz Research & Development North America Inc., managing IT asset lifecycles and software license reporting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 120k+ USD |
| Job categories | IT Asset Manager, Business Intelligence Analyst, Business Analyst, Project Manager |
| Skills | IT Asset Management, Software License Management, IT Lifecycle Management, Business intelligence reporting, Project Management, Requirements Gathering, Data Analysis, SQL, Dashboard Development, Reporting, Data Validation, ITIL V3 Or V4 Foundation, ISO 9000 Conformance Reporting, Lean Six Sigma, Excel |

## About

```text
At Mercedes-Benz Research & Development North America Inc., I define, implement, and maintain solutions for IT equipment asset documentation and lifecycle management. I also maintain software license management services and reporting.

At Insight Global, supporting Quicken Loans (In-House Realty), I worked with business leaders to identify reporting needs and provided Excel-based statistical analysis, dashboards, and ad hoc SQL reporting.

At Hewlett-Packard, I developed and maintained metrics dashboards and comparison tools for invoicing and exception reporting. I also worked with SQL data validation and assisted with the Remedy-to-ServiceNow migration project.

Earlier, I worked on asset management and business analysis for clients including General Motors Corporation, supporting asset audits, data repositories, reporting, and process deployment. My background also includes seven years of retail business management experience at Taylor Gas & Go Inc.
```

## Experience

### IT Assets and License Manager (current)

Mercedes-Benz Research & Development North America Inc.. Mar 2016 - Present

```text
Defines, implements, and maintains system solutions for IT asset documentation and lifecycle management. Manages software license management services and reporting for all MBRDNA software.
```

Skills: IT-Asset-Management, License-Management, Reporting, IT-Operations, Hardware, Software, Networking, Security, Printers, Storage

### Business Intelligence Reporting Analyst

[Insight Global](https://himalayas.app/companies/insight-global). Aug 2015 - Feb 2016

```text
Interacted with business leaders to determine reporting needs and provided Excel-based statistical analysis and dashboards. Performed ad hoc SQL reporting.
```

Skills: Business-Intelligence, Reporting, Excel, SQL, Dashboarding, Statistical-Analysis

### ITO Svc Delivery Cons III

[Hewlett-Packard](https://himalayas.app/companies/hp). Aug 2012 - Sep 2015

```text
Led EUC Asset Management Tower, managing on/off shore support staff and monitoring daily activities. Developed metrics dashboards and multi-source comparison tools for invoicing and exception reporting.
```

Skills: Asset-Management, Team-Leadership, Metrics-Dashboard, SQL, Remedy, ServiceNow, Altiris, SQL-Server, HP-Quality-Center, Data-Analysis, Process-Flow, Reporting

### Sr. Business Analyst

[Hewlett-Packard](https://himalayas.app/companies/hp). Apr 2008 - Jul 2012

```text
Oversaw multiple ABM clients and migrated to a consistent business environment. Worked with data analysts and developers to implement data models and performed data analysis, accuracy analysis, and IMACD audits.
```

Skills: Business-Analysis, Data-Analysis, SQL, ETL, Asset-Center, Asset-Manager, SQL-Server, UAT, Reporting, IMACD, DataStage

### SME Asset Management/Quality Assurance

Electronic Data System. Sep 2007 - Mar 2008

```text
Served as SME for GM asset and software license management business rules and requirements. Led IMACD process deployment to China and performed audits and root cause analysis.
```

Skills: Asset-Management, Software-License-Management, IMACD, Audit, Root-Cause-Analysis, Process-Development, Team-Leadership

### SRM Asset and SW Coordinator

Kelly Services for Electronic Data System. Feb 2003 - Jul 2006

```text
Maintained HW/SW asset information for GMNA data repository and OnStar. Mentored new associates and compiled daily metrics for asset data correction.
```

Skills: Asset-Management, Software-Asset-Management, Data-Repository, Metrics, Training, Active-Directory

### Site Asset Coordinator

Adecco for Electronic Data System. Feb 2003 - Oct 2003

```text
Conducted onsite IT asset audits and maintained asset repository. Executed hardware deployment and de-installation, and performed IDD scans for installed software.
```

Skills: IT-Asset-Management, Audit, Hardware-Deployments, Scanning-Software, Inventory-Reporting

### Manager

Taylor Gas & Go Inc.. Jan 1995 - Jan 2003

```text
Managed day-to-day operations, maintained work procedures, assisted with training of new employees, and performed routine inventory.
```

Skills: retail-management, Operations, Training, Inventory-Management

## Education

### CompTIA

A+ Certification, Computer Hardware

```text
Earned the Computer Hardware A+ certification.
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### Macomb Community College

Associate's degree, Business Management. 1993 - 1996

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Studied Business Management at Macomb Community College from 1993 to 1996.
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### Oracle University

Training, Oracle Developer 2000

```text
Completed training in Oracle Developer 2000.
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### Macomb Community College

Coursework, Computer Information Systems

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Completed coursework in Computer Information Systems (CIS).
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### Lean Six Sigma

Yellow Belt Certification, Lean Six Sigma

```text
Earned the Lean Six Sigma Yellow Belt certification.
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### AXELOS

ITIL V3 Foundation, IT Service Management

```text
Completed ITIL V3 Foundation training.
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### Agile Alliance

Introduction to Agile, Agile

```text
Completed Introduction to Agile training.
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### Microsoft

Training, SQL Server 2012

```text
Completed training in SQL Server 2012.
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### Project Management Institute

PMP Certification Training, Project Management

```text
Completed PMP Certification Training.
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### Wayne State University

Bachelor's degree, Electric & Computer Engineering. 1992 - 1995

```text
Studied Electric and Computer Engineering at Wayne State University from 1992 to 1995.
```

## Tech stack

- Microsoft Excel
- SQL
- SAP
- Microsoft Visio
- ServiceNow
- Microsoft Word
- Power BI
- Microsoft Outlook
- Microsoft PowerPoint

To contact Muzaffar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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