# Mutoni Vanessa

Mutoni Vanessa is a remote worker on Himalayas, Healthcare Customer Service Representative at Virginia Medicaid, based in United States.

Source: https://himalayas.app/@mutonivanessa

```text
I resolve high-volume healthcare and financial service inquiries with empathy, accuracy, and clear communication.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Customer Service Technician, Customer Support Representative, Healthcare Customer Service Representative, Data Entry Specialist, Call Center Representative, Customer Experience Specialist, Customer Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, Customer Service |
| Skills | Customer Service, Customer Support, Healthcare, HIPAA, CRM Software, Salesforce, Microsoft Office 365, Excel, Data Entry, Data Management, Ticketing Software, Active Listening, Problem Solving, Conflict Resolution, Troubleshooting, Verbal Communication, Written Communication, Multitasking, Time Management, Computer Literacy, Product Knowledge, Communication Adaptability, Empathy |

## What I'm looking for

```text
I'm seeking a Customer Service Representative role where I can manage high call volumes, resolve complex inquiries, and improve customer satisfaction in a fast-paced environment.
```

## About

```text
I've supported customers at Virginia Medicaid and Capital One, resolving healthcare, insurance, billing, product, and service inquiries with empathy and clear communication.

At Virginia Medicaid, I managed an average of 80 inbound and outbound calls daily while explaining complex medical information and following HIPAA regulations.

I've also maintained accurate customer records, entered and verified data at Datavant, and used Salesforce, CRM software, Microsoft Excel, and ticketing tools to resolve issues efficiently.
```

## Experience

### Healthcare Customer Service Representative

Virginia Medicaid. Sep 2024 - Jun 2026

```text
Managed an average of 80 inbound and outbound calls daily, addressing healthcare, insurance, and billing inquiries. Enhanced patient satisfaction through empathetic care and clear communication while adhering to HIPAA regulations.
```

Skills: CRM-Software, Active-Listening, Problem-Solving, HIPAA, Multitasking

### Data Entry Specialist

[Datavant](https://himalayas.app/companies/datavant). Aug 2022 - Aug 2023

```text
Entered, reviewed, and updated large amounts of data with accuracy and attention to detail. Verified information, corrected errors, and organized digital records while maintaining confidentiality.
```

Skills: Data-Entry, Confidentiality, Database-Management, Spreadsheets

### Customer Support Representative

[Capital One](https://himalayas.app/companies/capital-one-national-association). Feb 2021 - Aug 2022

```text
Resolved customer inquiries by providing accurate information on products and services, leading to effective issue resolution and satisfaction. Maintained and updated customer records, enhancing data management and personalization.
```

Skills: Issue-Resolution, Customer-Service, CRM-Software, Data-Management, Problem-Solving, Escalation-Management

## Education

### Excella High School

High School Diploma, General Studies

```text
Completed high school education at Excella High School.
```

## Tech stack

- Salesforce
- Microsoft Office 365
- Microsoft Excel

To contact Mutoni, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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