# Mustafa Elnuby

Mustafa Elnuby is a remote worker on Himalayas, 2nd Level Support Engineer (IP-Data) at VOIS, based in Zimbabwe.

Source: https://himalayas.app/@mustafaelnuby

```text
Dedicated Level 2 Support Engineer with expertise in incident management.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Zimbabwe |
| Authorized to work in | Zimbabwe |
| Job categories | Tier 2 Support Engineer, Technical Support Engineer, Network Engineer, IT Support Specialist |
| Skills | Data Analysis, Project Management, Problem Solving, CCNA, SD WAN, Ent, Communication Skills |

## What I'm looking for

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I am looking for a role that offers growth opportunities and a collaborative environment.
```

## About

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I am a Level 2 Support Engineer with a strong background in incident management and technical support. Currently, I work at VOIS, where I provide remote support to field service technicians and manage MPLS routing issues. My role involves making configuration changes and ensuring seamless communication with customers during escalated incidents.

Previously, I served as an Incident Management Engineer at VOIS, where I was responsible for troubleshooting and resolving issues for Vodafone Germany's enterprise customers. My experience includes fault identification and resolution across various Vodafone products, enhancing my problem-solving skills and technical expertise.

With a Bachelor of Arts in German from Ain Shams University, I possess strong communication and organizational skills, which I leverage in my technical roles. I am committed to continuous learning and professional development, as evidenced by my completion of CCNA, CCNP, and Cisco-SDWAN courses.
```

## Experience

### 2nd Level Support Engineer (IP-Data) (current)

VOIS. Feb 2024 - Present

```text
Configured network changes and provided remote support to field service technicians. Monitored MPLS routing, identified, and resolved network errors.
```

Skills: MPLS, Troubleshooting, IP-Data

### Incident Management Escalation Engineer

VOIS. Oct 2023 - Feb 2024

```text
Validated actions on escalated incident tickets and ensured follow-up until closure. Managed customer communication regarding escalated issues.
```

Skills: Incident-Management, Escalation-Management, Client-Communication

### Incident Management Engineer

VOIS. Oct 2021 - Oct 2023

```text
Performed fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise Customers. Troubleshot and isolated problems across various Vodafone Germany Products including Company Nete and Internet Business.
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Skills: Troubleshooting, Vodafone-Products

### HR Recruiter

VOIS. Sep 2019 - Aug 2020

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Managed recruitment processes and identified suitable candidates for various roles. Conducted interviews and facilitated the hiring process.
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Skills: Recruitment, Interviewing, Candidate-Sourcing, Talent-Acquisition, Human-Resources

### Call Center Support Representative

VOIS. Mar 2018 - Sep 2019

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Provided direct customer support and resolved inquiries via phone. Documented customer interactions and escalated complex issues as needed.
```

Skills: Customer-Support, Call-Center-Operations, Problem-Solving, Communication-Skills

## Education

### Ain Shams University

Bachelor of Arts, German and Pedagogical Skills

Activities and societies: Courses: CCNA, CCNP, CCNP - VOIP, Cisco-SDWAN.

```text
Studied German and Pedagogical Skills. Gained knowledge in data analysis, project management, communication, and organization. Developed problem-solving abilities.
```

## Tech stack

- Gmail
- ent

To contact Mustafa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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