# Musfira Khan

Musfira Khan is a remote worker on Himalayas, Sales Executive at Techtiks Global, based in Pakistan.

Source: https://himalayas.app/@musfirakhan

```text
Customer service representative in US telecom, handling inbound queries and resolving customer concerns.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Inbound customer service, Customer Relationship Management, Objection Handling, Complaint Handling, Customer Handling, Call Flow, Active Listening, Behavioral Assessments, Cross Cultural Communication, Verbal Communication, Written Communication, Microsoft Word, PowerPoint, Excel |

## What I'm looking for

```text
I’m seeking a Social Media Coordinator role in CX where I can bring my customer-first approach to chat, email, and social media.
```

## About

```text
At ibex, I completed structured training in communication, call flow, and customer handling before taking high-volume inbound calls for a US-based telecom provider. I built rapport, handled objections, and worked toward performance targets.

At Techtiks Global, I answered inbound customer calls for a US-based telecom service provider, explained services, and resolved concerns. I’m looking to bring my customer-first approach to written channels as a Social Media Coordinator in CX.
```

## Experience

### Sales Executive

Techtiks Global. Jan 2026 - Apr 2026

```text
Handled inbound customer calls for a US-based telecom service provider, answering queries, explaining services, and resolving concerns in a fast-paced environment. Used active listening and empathetic communication to understand customer needs and follow through on each case.
```

Skills: Inbound-Calls, Active-Listening, Empathetic-Communication, Problem-Solving

### Sales Executive

ibex. Aug 2024 - Feb 2025

```text
Completed a month-long structured training program in communication, call flow, and customer handling. Managed high-volume inbound calls for a US-based telecom provider, building rapport quickly, handling objections, and meeting performance targets.
```

Skills: Communication-Skills, Call-Flow, Customer-Handling, Objection-Handling, Performance-Targets

### Volunteer

Shaukat Khanum Memorial Hospital. Oct 2025 - Present

```text
Coordinated on-ground logistics for a breast cancer awareness campaign, including a public mall activation, as part of a volunteer team. Delivered health awareness messaging to diverse audiences, building confidence in public-facing outreach and stakeholder engagement.
```

Skills: Logistics-Coordination, Public-Outreach, Stakeholder-Engagement, Communication-Skills

## Education

### COMSATS University Islamabad

Bachelor, Psychology. 2022 - Present

```text
Pursuing a Bachelor in Psychology, expected to complete in 2026.
```

### Punjab Group of Colleges

FSc (Intermediate), Pre Medical. 2019 - 2021

```text
Completed FSc Pre Medical (Intermediate) from Punjab Group of Colleges.
```

### Grand Charter School

O levels, Science. 2016 - 2019

```text
Completed O levels in Science from Grand Charter School, Lahore.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Musfira, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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