# Munyoike Kanyua

Munyoike Kanyua is a remote worker on Himalayas, Call Center Agent at Call Center International, based in Kenya.

Source: https://himalayas.app/@munyoikekanyua

```text
I support customers and teams through responsive service, organized administration, and accurate data management.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Virtual Assistant, Customer Service, Administrative Assistant, Call Center Representative |
| Skills | Virtual Assistant, Administrative Support, Customer Service, Email Management, Calendar Management, Time Management, Task Management, Online Research, Internet Research, Data Entry, Data Management, Document Management, Microsoft Office, Google Workspace, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Teamwork, Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Drive, HTML, CSS, JavaScript, PHP, C++, Java, SQL, MySQL, Visual Studio Code, MySQL WorkBench, Xampp, Windows, Linux, Ubuntu, Conflict Management, Active Listening |
| LinkedIn | https://linkedin.com/in/munyoike-kanyua-46667b394 |

## What I'm looking for

```text
I'm looking for a role where I can support customers and teams through organized administration, accurate data management, research, and clear communication while continuing to grow my technical skills.
```

## About

```text
I'm currently handling customer inquiries, requests, and complaints at Call Center International in Nairobi, resolving issues professionally while maintaining accurate records.

I communicate with customers and internal teams to support quick issue resolution, manage multiple interactions under pressure, and use active listening and conflict management skills.

As a Volunteer Administrative Assistant at a local community center, I scheduled activities, organized documents, supported event coordination, and conducted research for program planning and reporting.

I improved the filing and documentation system, reducing document retrieval time by roughly 30%. I'm also pursuing a Bachelor of Science in Information Technology at JKUAT, with coursework in systems, databases, programming, networking, and web development.
```

## Experience

### Call Center Agent (current)

Call Center International. Jan 2024 - Present

```text
Provide professional customer service by handling inquiries, requests, and complaints effectively. Resolve customer complaints professionally and maintain accurate records of interactions.
```

Skills: Customer-Service, Complaint-Resolution, Active-Listening, Conflict-Management, Communication-Skills, Record-keeping

### Volunteer Administrative Assistant

Community Center, Local. Jun 2023 - Dec 2023

```text
Assisted with administrative tasks such as scheduling, organizing documents, and coordinating events. Enhanced the filing and documentation system to cut down document retrieval time by roughly 30%.
```

Skills: Administrative-Support, Scheduling, Document-Management, Event-Coordination, Research, Filing-System

## Education

### Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

```text
Pursuing a Bachelor of Science in Information Technology, covering information systems, databases, software programming, computer networking, web programming, and systems analysis.
```

## Tech stack

- MySQL WorkBench
- MySQL
- Google Docs
- Google Drive
- JavaScript
- Java
- PHP
- C++
- Ubuntu
- Linux
- Windows
- Google Workspace
- Google Sheets
- Microsoft Excel
- Visual Studio Code
- XAMPP
- SQL
- Microsoft Word
- Microsoft PowerPoint

To contact Munyoike, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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