# Mujibe AL-asbahi Mujibe AL-asbahi is a remote worker on Himalayas, Customer Service Officer at Bank Al Yamen Al Shamel, based in Yemen. Source: https://himalayas.app/@mujibeal-asbahi ```text Customer Service Supervisor at Yemen Mobile who supported call center teams and improved service delivery for customers. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Yemen | | Authorized to work in | Yemen | | Salary expectations | 60k+ USD | | Job categories | Customer Service Supervisor | | Skills | Customer Service, Call Center Operations, Customer Satisfaction, Performance Evaluation, Corporate Trainer, Recruitment, Human Resources, Sales, Cash Handling, Cash Reconciliation, Accounting, Administrative Support, Excel, Microsoft Word, PowerPoint | ## What I'm looking for ```text I'm seeking a suitable, challenging role where I can contribute my skills and effort to the organization and help achieve its goals. I value an environment that supports employee stability and provides ongoing attention and motivation. ``` ## About ```text At Yemen Mobile, I worked as a Customer Service Supervisor through an external provider, supporting staff training and recruitment, helping set team objectives, and responding to customer needs. I also evaluated employee performance and call waiting times and prepared periodic reports for management. In my current customer service role at Yemen Bahrain Alshamel Islamic Bank, I focus on meeting customer needs and providing services that align with their expectations. Earlier roles included customer service at the Social Fund for Development and administrative, sales, cashier, and accounting work. ``` ## Experience ### Customer Service Officer (current) Bank Al Yamen Al Shamel. Aug 2021 - Present ```text Played a key role in achieving customer satisfaction and enhancing service quality. Handled customer needs and promoted products and services to attract new clients. ``` Skills: Customer-Service, Communication-Skills, Sales ### Customer Service Supervisor Yemen Mobile. May 2019 - Dec 2021 ```text Supervised customer service operations, set goals for staff, and handled customer complaints. Prepared reports and ensured adherence to company policies. ``` Skills: Customer-Service, Team-Leadership, Reporting, Communication-Skills ### Customer Service Employee Yemen Mobile. Aug 2016 - Apr 2019 ```text Provided customer service, addressing inquiries and ensuring satisfaction. Contributed to attracting new customers and retaining existing ones. ``` Skills: Customer-Service, Communication-Skills ### HR Specialist International Development Fund. Sep 2018 - Dec 2018 ```text Provided administrative support to the HR department, managed records, and handled correspondence. Organized meetings and assisted with various administrative tasks. ``` Skills: HR-Administration, Record-keeping, Communication-Skills ### Fund Custodian Shamila Superstore. Jan 2013 - Dec 2015 ```text Managed daily cash movements, prepared reports, and ensured accurate recording of transactions. Handled deposits and withdrawals. ``` Skills: Cash-Management, Financial-Reporting, Accounting ### Cashier Supervisor Shamila Superstore. Jan 2011 - Dec 2012 ```text Supervised cashier operations, managed cash registers, and ensured accurate pricing. Handled customer complaints and monitored inventory. ``` Skills: Cash-Handling, Team-Supervision, Customer-Service, Inventory-Management ### Cashier Shamila Superstore. Jan 2009 - Dec 2010 ```text Managed financial transactions with customers, ensured accurate pricing, and handled cash and credit transactions. Prepared reports and wrote correspondence. ``` Skills: Cash-Handling, Customer-Service, Financial-Transactions ### Sales Representative Shamila Superstore. Nov 2007 - Dec 2008 ```text Promoted and sold products to customers, aiming to maximize sales. Maintained customer relationships and handled transactions. ``` Skills: Sales, Customer-Service, Communication-Skills ### Sales Representative Al-Muazen Computer Supplies. Jun 2007 - Nov 2007 ```text Built relationships with customers, prepared documents, and explained products and services. Handled complaints and proposed improvements. ``` Skills: Sales, Customer-Service, Communication-Skills ## Education ### Sana'a University Bachelor's degree, Translation ```text Completed a Bachelor's degree in Translation from the Faculty of Languages, Department of Translation, in June 2012. ``` ### Al-Falah Academy Training Course, Communication Skills ```text Completed a training course in communication skills. ``` ### Al-Falah Academy Training Course, Business Administration ```text Completed a training course in business administration. ``` ### Al-Falah Academy Training Course, Human Resources ```text Completed a training course in human resources. ``` ### Al-Falah Academy Training Course, Accounting ```text Completed a training course in accounting for non-accountants. ``` ### Public Institute for Communications Training Course, Customer Service ```text Completed a training course in customer service. ``` ### Al-Falah Academy Training Course, English Language ```text Completed English language courses. ``` ### American Institute for Languages Training Course, English Language ```text Completed English language courses. ``` ### Talal Abu Ghazaleh Group Training Course, Excel ```text Completed a course in advanced Excel. ``` ### Al-Mad Institute for Statistics and Studies Training Course, Library Informatics ```text Completed a course in library informatics. ``` ### Siddeeq Institute for Languages and Training Training Course, English Language ```text Completed English language courses. ``` ### Yemen Soft Company Training Program, Sales ```text Completed a training program for sales representatives. ``` ### Exceed Training and Consulting Training Course, Customer Service ```text Completed a course in customer service communication management. ``` ## Tech stack - Microsoft Excel - Microsoft Word - Microsoft PowerPoint To contact Mujibe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [محمد عبدالله الدماقي](https://himalayas.app/@0001348): Area Coordinator, National Electronic Wallet (ONE CASH) - [Hameed Hajory](https://himalayas.app/@hameedhajory): Finance/HR Assistant, Médecins Sans Frontières OCB - [Salwa saif User](https://himalayas.app/@salwasaifuser): Customer Service Representative, KryptoMate Company - [Suhil Dahwmah](https://himalayas.app/@suhildahwmah): Remote Customer Service , self employed - [Hemyar Ali](https://himalayas.app/@hemyarali): Freelance Translator, Self Employed - [Albara Alqadie](https://himalayas.app/@albaraalqadie): External Wallet Marketer, Shumul Cash, Shumul Bank for Islamic Microfinance - [أحمد شايع](https://himalayas.app/@0007024): Financial Accountant & Cashier, Ayoub Travel and Tourism Company - [Fatma Saleh](https://himalayas.app/@fatmasaleh2): Client Support & Health Specialist, Al Alia International Hospital - [فضل الدروبي](https://himalayas.app/@0007887): Treasury and Banking Officer, Bank of Yemen and Kuwait Aden Branch - [thikra ahmed](https://himalayas.app/@thikraahmed): Accounts Receivable Officer, Akom Company for Import and Export