# Muhammad Neman Shahid

Muhammad Neman Shahid is a remote worker on Himalayas, Data Analytics, Business Process & IT Lead at Sky Electric Pvt. Ltd, based in Pakistan.

Source: https://himalayas.app/@muhammadnemanshahid

```text
Results-driven data analytics professional with 13+ years of experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Job categories | Data Analyst, Business Analyst, Project Manager, Data Scientist, Business Intelligence Analyst |
| Skills | Data Analysis, Business Intelligence, Product Quality Complaints Management, Excel, SQL, Power BI, Python, KNIME, Salesforce, Tableau, Jira, SAP, Customer Satisfaction, Stakeholder Management, Process Improvement, WhatsApp, Google Sheets, Salesforce Sales Cloud, Google Workspace |

## What I'm looking for

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I am seeking a role that values data-driven decision-making and offers opportunities for growth and innovation.
```

## About

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I am a results-driven professional with over 13 years of experience in data analytics, business intelligence, and complaint management. My expertise lies in leveraging analytical tools and strategic insights to optimize business processes and enhance customer satisfaction. I have a proven track record in stakeholder management and delivering data-driven solutions that significantly improve organizational performance.

Throughout my career, I have successfully developed and managed dashboards and reports that focus on key metrics, particularly in customer complaints. My role as a Data Analyst at Sky Electric Pvt. Ltd involved spearheading the implementation of a WhatsApp Business API bot, which reduced response time by 30%. I have also conducted training sessions to enhance team capabilities in analytics and complaint resolution, ensuring that our processes align with industry standards.

My experience at Nayatel Pvt. Ltd further solidified my skills in developing standard operating procedures and conducting root cause analyses to improve customer resolution satisfaction. I am passionate about driving operational efficiency and am always looking for opportunities to innovate and automate processes for better outcomes.
```

## Experience

### Data Analytics, Business Process & IT Lead (current)

Sky Electric Pvt. Ltd. Mar 2022 - Present

```text
Developed and managed dashboards and reports focusing on customer complaints and key metrics using Salesforce, Tableau, and Excel. Spearheaded the implementation of a WhatsApp Business API bot integrated with Salesforce, reducing response time by 30%, and automated compensation calculations for 200+ employees, reducing payroll errors by 30%.
```

Skills: Salesforce, Tableau, SQL, Power-BI, SAP, WhatsApp-Business-API, Business-Process-Management, Data-Analysis, Excel

### Data Analytics and Business Processes Lead

Nayatel Pvt. Ltd. Nov 2011 - Mar 2022

```text
Developed over 200 standard operating procedures (SOPs) to streamline company-wide operations with a focus on customer satisfaction and complaint resolution. Utilized KNIME, Python, SQL, Power BI, and Excel to prepare monthly KPIs, process efficiency reports, and conduct Root Cause Analysis, significantly reducing manual work. Led the implementation of customer feedback systems and served as a lea
```

Skills: KNIME, Python, SQL, Power-BI, Excel, SOP-Development, Root-Cause-Analysis, Quality-Assurance, ISO-9001, ISO-27001

## Education

### National University of Sciences & Technology (NUST)

B.E. Electrical Engineering, Electrical Engineering. Grade: CGPA: 3.17/4.00

```text
Studied core concepts of electrical engineering, including circuit analysis, power systems, and electronics. Gained foundational knowledge in the design and implementation of electrical systems.
```

## Tech stack

- Salesforce
- Salesforce Sales Cloud
- Jira
- WhatsApp
- Google Workspace
- Google Sheets
- Microsoft Excel
- Root Cause
- SQL

To contact Muhammad Neman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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