# M S Dash M S Dash is a remote worker on Himalayas, Manager – Development-Support at Stavtar Solutions, based in India. Source: https://himalayas.app/@msdash ```text 15 years of IT Experience on Application support Manager, Operation support, Engineering Lead with ServiceNow, JIRA, ADO with ITIL & ITSM. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 3000k+ INR | | Job categories | Application Support Manager, Support Operations Manager, Application Support Lead, Team Lead | | Skills | Application Support, L2 Support, L3 Support, Incident Management, Problem Management, Change Management, ITIL, ITSM, Service Level Agreements, Root Cause Analysis, Support Operations, ServiceNow, ADO, Jira, Azure DevOps | | LinkedIn | https://linkedin.com/in/mruganka-sekhar-dash-8a346727b | ## What I'm looking for ```text I’m seeking a Dev-Support Manager, Support Operations Manager, Support Lead, or Team Lead role where I can support L2 and L3 teams, strengthen service operations, and apply ITIL and ITSM principles. ``` ## About ```text At Stavtar Solutions, I managed Dev-Support for StavPay, a business spend management and expense allocation platform. I reviewed ticket triage and BI reports, followed up on critical incidents, and led post-mortems and root cause analysis. At Anlage Infotech, I managed support operations for UPS (USA Parcel Services). I handled escalations and SLAs, built shift schedules, and worked on service workflows and SOPs. At Persistent, I supported CBA’s Unloan and Microsoft Viva Connector as a Support Lead. I coordinated with product owners and onshore contacts, supported application issues, and took part in operational reviews and root cause analysis. Earlier at NTT Data Global Services and Tech Mahindra Pvt. Ltd., I worked across healthcare, treasury, research and development, and other applications. My work included L2 and L3 support, application maintenance, incident and problem management, and development with .NET and SQL Server. ``` ## Experience ### Manager – Development-Support Stavtar Solutions. Sep 2025 - May 2026 ```text Managed development support for Stavpay, a banking platform, overseeing ticket triaging, daily BI reports with Claude AI, and leading post-mortems and root cause analyses. Set individual goals, conducted performance reviews, and ensured 24/7 coverage. ``` Skills: ITIL, ITSM, Azure-DevOps, Claude, MS-Visual-Studio-.NET, .NET-Core, C#, SQL, CI-CD, azure-monitor, Alerts ### Support Operation Manager Anlage Infotech. Sep 2024 - Mar 2025 ```text Managed support operations for UPS (USA Parcel Services), setting goals, running 1:1s, and handling performance reviews. Owned SLAs, handled escalations, and coached team members. ``` Skills: ITIL, ITSM, ServiceNow, Azure-Logic-Apps, SQL-Server, Web-APIs, Claude ### Support Lead Persistent. Dec 2023 - May 2024 ```text Led support for CBA - Commonwealth Bank of Australia's Unloan project, coordinating with product owners and onshore SPOCs. Oversaw day-to-day support operations and conducted weekly operational reviews. ``` Skills: ITIL, Jira, Microsoft-Visual-Studio-2022, ASP.NET-Core, C#, Azure-Logic-Apps, SQL-Server, Web-APIs, AppDynamics ### Senior Integration Specialist | Support Lead NTT Data Global Services. Aug 2019 - Dec 2022 ```text Provided L2/L3 support for ECHO, a healthcare credentialing application, handling code changes, SQL updates, and server health checks. Coached team members and drove automation to reduce ticket volume. ``` Skills: ITIL, ITSM, ServiceNow, Net-2019, C#, .NET-Core, ASP.NET, ADO, SQL-Server-2015 ### Support Lead [Tech Mahindra Pvt. Ltd.](https://himalayas.app/companies/tech-mahindra). Jan 2016 - Jul 2019 ```text Led application support for Nestle Research Center, managing workload, client interaction, and problem management. Resolved 2-3 bugs per sprint and conducted weekly operational reviews. ``` Skills: ITIL, ServiceNow, .NET, C#, MVC, .NET-Core, Web-APIs, MSSQL, Azure-DevOps ### Team Lead | Team Member [Tech Mahindra Pvt. Ltd.](https://himalayas.app/companies/tech-mahindra). Jan 2012 - Dec 2015 ```text Led support for Nestle Regional Treasury Management, managing problem management and ensuring service continuity. Involved in disaster recovery and coordinated with third-party vendors. ``` Skills: ITIL, ITSM, Service-Manager, MS-VS-2010-2015, C#, MVC, APIs, IIS, SQL-Server, Citrix, SAP-FI-CO ### Team Member [Tech Mahindra Pvt. Ltd.](https://himalayas.app/companies/tech-mahindra). Jan 2011 - Dec 2011 ```text Developed and supported D2I (Data to Information) for Philips, designing and coding with ASP.Net, C#.Net, and SQL Server. Worked on SQL queries, stored procedures, and technical CRs. ``` Skills: VS-2010, C#, MVC, MS-SQL-Server ## Education ### MCA (Master Degree in Computer Application) Master of Computer Applications, Computer Application ```text Master's degree in Computer Application. ``` ### BSC (Physics) Bachelor’s in Science Physics Specialization Bachelor of Science, Physics ```text Bachelor's degree in Science with Physics specialization. ``` ## Tech stack - GitHub - MongoDB - .NET Core - .NET - ASP.NET Core - Azure DevOps - Jira - C# - ASP.NET - Go - WCF - Azure Monitor - Windows - AppDynamics - Visual Studio Code - UiPath Studio - Citrix - ServiceNow To contact M S, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Vikram Singh](https://himalayas.app/@vikramsingh6): Senior IT Officer, Siti Networks Ltd. - [Prashant Choubey](https://himalayas.app/@prashantchoubey): Technical Advisor (Contract), Url Infotech Solutions Pvt. Ltd. - [Shardul Aswal](https://himalayas.app/@shardulaswal): Analyst 1, National Australia Bank - [Ankit Singh](https://himalayas.app/@ankitsingh31): IT Analyst / Application Support Lead, Tata Consultancy Services - [Priyanka Kumari](https://himalayas.app/@priyankakumari12): Senior Software Engineer, Servosys Solutions - [pallavi gupta](https://himalayas.app/@pallavigupta6): Application Support Specialist, Nationwide Building Society - [Amar Pratap Srivastava](https://himalayas.app/@amarpratapsrivastava): Tech Lead (Project Manager, Service Delivery), DataMatics - [Sai Priyanka Dasari](https://himalayas.app/@saipriyankadasari): Associate, Cognizant Technology Solutions India Ltd - [Gerard Chinnappan](https://himalayas.app/@gerardchinnappan): IT Production Support Lead, Mphasis - [Navya Macha](https://himalayas.app/@navyamacha): Project Team Lead – Application Support, Tata Consultancy Services