# Mr Tabbi

Mr Tabbi is a remote worker on Himalayas, Customer Support Agent at Tote&Carry, based in Algeria.

Source: https://himalayas.app/@mrtabbi

```text
Customer Support Agent at Tote&Carry, managing orders, returns, and customer issues across Gorgias and Shopify.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Algeria |
| Authorized to work in | Algeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Agent, Sales |
| Skills | Customer Support, Customer Service, Order Processing, Returns and Exchanges, Omnichannel Customer Communication, Complaint Resolution, Inventory Management, Patient Data Entry, Medical Records Review, Email Support, Gorgias, Shopify, Redo, Cirro Warehouse, Excel |

## About

```text
At Tote&Carry, I managed customer communications across channels, processing orders, inquiries, and complaints through Gorgias and Shopify.

I handled end-to-end returns and exchanges using Redo, and monitored inventory and product availability with Shopify and Cirro Warehouse. I also coordinated with the fulfillment team to resolve post-purchase issues.

Previously, I supported customers at Chaima Medical Clinic and Biskra Vintage Store. My work included responding to inquiries, entering orders in Excel, and reviewing medical files.
```

## Experience

### Customer Support Agent

Tote&Carry. Dec 2025 - Apr 2026

```text
Managed omni-channel customer communications, processed orders and complaints via Gorgias and Shopify, supervised returns and exchanges, and monitored inventory.
```

Skills: Gorgias, Shopify, Redo, Cirro-Warehouse, Customer-Support, Inventory-Management

### Customer Support

Chaima Medical Clinic. Nov 2024 - Feb 2025

```text
Handled customer inquiries and complaints via email, phone, and in person, resolved issues promptly, and processed patient data with accuracy.
```

Skills: Customer-Service, Data-Entry, Medical-Records, Communication-Skills

### Sales Representative

Biskra Vintage Store. Oct 2023 - Feb 2024

```text
Provided online customer service, responded to customers via social media, handled inquiries via email, and confirmed orders using Excel.
```

Skills: Excel, Customer-Service, Social-Media, Email-Communication

## Education

### University of Mohamed Khider Biskra

Bachelor of Business Management, Business Management

```text
Bachelor of Business Management with majors in Analytics and Project Management.
```

### University of Mohamed Khider Biskra

Master of Strategic Management, Strategic Management

```text
Master's degree in Strategic Management.
```

## Tech stack

- Shopify
- Microsoft Excel
- Gorgias

To contact Mr, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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