# Mourcel Kakar

Mourcel Kakar is a remote worker on Himalayas, Administrative Assistant / Overnight Clinic Support at Trigenics World Frozen Shoulder Clinic, based in Canada.

Source: https://himalayas.app/@mourcelkakar

```text
Pharmacy operations manager at McKesson Canada who improved workflows, supported CRM enhancements, and led home-delivery and patient-support operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 101k+ CAD |
| Job categories | Operations Manager, Project Manager, Program Manager |
| Skills | Operations Management, Program Management, Project Management, People Leadership, Workforce Management, Capacity Planning, Service Delivery, Performance Management, Stakeholder Management, Client Management, Cross functional Leadership, Operational Excellence, Process Improvement, Continuous Improvement, Change Management, Workflow Design, SOP Development, Training and Development, User Acceptance Testing, Systems Implementation, Digital Transformation, KPI Management, Data Analysis, Reporting, Dashboard Development, Quality Assurance, Escalation Resolution, Excel, Pivot Tables, V Lookups, Microsoft Word, PowerPoint, Outlook, Microsoft Teams, SharePoint, Google Workspace, Salesforce, Workday, SAP, Kroll Pharmacy Management System, CRM Management, Pharmacy Operations, Patient Support, Prescription processing, Inventory Management |

## About

```text
At McKesson Canada, I directed pharmacy home-delivery and patient-support operations, leading a workforce of approximately 45 employees and frontline leaders. I used KPI reporting and operational analysis to identify performance gaps and support workforce and service decisions.

I supported cross-functional projects involving CRM enhancements, workflow redesign, UAT, technology adoption, and new systems and processes. I also developed SOPs, onboarding materials, and training resources to help standardize workflows and support change.

At Trigenics World Frozen Shoulder Clinic, I coordinate patient scheduling, documentation, and follow-up communication while supporting patients and healthcare staff. I’m formalizing my project-management expertise through PMP pre-exam education and expanding my skills in Power BI, data fundamentals, and AI-enabled workflows.
```

## Experience

### Administrative Assistant / Overnight Clinic Support (current)

Trigenics World Frozen Shoulder Clinic. Jan 2024 - Present

```text
Coordinated patient scheduling, appointment management, documentation, follow-up communication, and administrative workflows in a fast-paced clinical environment. Maintained confidential patient records and supported communication among patients and healthcare staff.
```

Skills: Patient-Scheduling, Documentation, Confidentiality, Communication-Skills, Administrative-Support

### Pharmacy Operations Manager

[McKesson Canada](https://himalayas.app/companies/mckesson). Jan 2023 - Dec 2026

```text
Directed high-volume pharmacy home-delivery and patient-support operations, leading a workforce of approximately 45 employees and frontline leaders. Oversaw service delivery, productivity, quality, workforce performance, and client expectations.
```

Skills: Operations-Management, People-Leadership, Workforce-Management, KPI-Management, Process-Improvement, Change-Management, CRM, UAT, SOP-Development, Data-Analysis, Reporting

### Pharmacy Home Delivery Coordinator / Team Lead

[McKesson Canada](https://himalayas.app/companies/mckesson). Jan 2019 - Dec 2022

```text
Progressed through home-delivery coordination and team leadership responsibilities, supervising and coaching staff, managing escalations, and supporting patient-service and prescription-coordination operations. Developed SOPs and training resources to support workflow standardization.
```

Skills: Team-Leadership, Escalation-Management, SOP-Development, Training, Workflow-Standardization, Service-Delivery

### Certified Pharmacy Clerk

Costco Pharmacy. Jan 2015 - Dec 2019

```text
Supported prescription processing, inventory management, customer service, and accurate, compliant daily pharmacy operations.
```

Skills: Prescription-processing, Inventory-Management, Customer-Service, Pharmacy-Operations

### Pharmacy Assistant

Guardian Pharmacy. Jan 2014 - Dec 2015

```text
Supported medication preparation, blister packs, inventory, point-of-sale operations, and patient inquiries.
```

Skills: Medication-Preparation, Blister-Packs, Inventory, Point-of-Sale, Patient-Queries

## Education

### George Brown College

PMP Pre-Exam Course, Project Management. 2026 - Present

```text
In progress, Sep-Dec 2026, 36 hours / 35 PMI contact hours.
```

### Microsoft Learn

Microsoft Power BI Data Analyst (PL-300) Learning Path, Data Analytics

```text
In progress.
```

### Microsoft Learn

Microsoft Azure Data Fundamentals (DP-900) Learning Path, Data Fundamentals

```text
In progress.
```

### Microsoft Learn

Microsoft Azure AI Fundamentals Learning Path, Artificial Intelligence

```text
In progress.
```

### Sheridan College

Diploma, Pharmacy Assistant. 2011 - 2014

```text
Diploma in Pharmacy Assistant Program from Sheridan College, Ontario, from 2011 to 2014.
```

## Tech stack

- Salesforce
- Workday
- Microsoft Teams
- Google Workspace
- Microsoft Excel
- SAP
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Mourcel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Rae Schneider](https://himalayas.app/@raeschneider): Head of Revenue & Customer Operations, Stork Club Fertility, Inc.
- [Melissa Martin](https://himalayas.app/@melissamartin): Clinic Operations & Policy Systems Mgr, Glenwood Radiology
- [nishala bandali](https://himalayas.app/@nishalabandali): Operations Lead, McKesson Canada
- [Elaine Lopez](https://himalayas.app/@elainelopez): Pharmacy Assistant, Walmart Pharmacy
- [Deborah Bachman](https://himalayas.app/@deborahbachman): Operations & Project Leader, Staples Canada
- [Namrata N](https://himalayas.app/@namratan): Manager, Dollarama
- [Mohsin Shaikh](https://himalayas.app/@mohsinshaikh): Head of Operations, Intelligent Healthtech
- [arij assali](https://himalayas.app/@arijassali): Assistant Manager Retail Operations, Compass Group Canada
- [Tesla Lively](https://himalayas.app/@TeslaLively): Manager of Quality Assurance & Evaluation, Pacific Community Resources Society
- [Zyra Mae Salazar](https://himalayas.app/@zyramaesalazar): Specialty Pharmacy Assistant / Client Support Specialist, ExpressScripts Canada Pharmacy