# Mounika Ballari

Mounika Ballari is a remote worker on Himalayas, Supervisor, O2C at ICE Data Services, based in India.

Source: https://himalayas.app/@mounikaballari

```text
O2C Supervisor at ICE Data Services, managing a $62.6M portfolio across 10 business units.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 3045k+ INR |
| Job categories | O2C, O2C Team Lead, Collections Manager, Accounts Receivable Manager, Cash Applications Specialist |
| Skills | Order to Cash (O2C), Accounts Receivable Operations, Cash Application, Collections, Portfolio Management, AR Reconciliation, Dispute Resolution, Delinquency Rate Reduction, SLA Monitoring, KPI Tracking, Dashboard Reporting, Process Improvement, Project Transition, Team Management, Resource Management |
| LinkedIn | https://linkedin.com/in/mounikaballari |

## About

```text
At ICE Data Services, I supervise a team of 8 managing a $62.6M portfolio across 10 business units and 32 revenue streams. I review adjustments and resolve customer issues and escalations.

At Continuserve Pvt Ltd, I led a team of 20–25 members across collections, cash applications, and AR operations. I monitored productivity, quality, and SLA adherence, and supported process improvements and automation initiatives.

At Genpact, I managed account recovery investigations and supported agents handling complex cases. I also trained new team members and drove process improvements.

Earlier, at TTK Services, I followed up on overdue invoices and resolved payment disputes. At IBM Daksh, I supported electricity and gas customers in Australia with billing queries.
```

## Experience

### Supervisor, O2C (current)

ICE Data Services. Mar 2026 - Present

```text
Supervise a team of 8 managing a $62.6M portfolio across 10 business units and 32 revenue streams. Review and approve adjustments, write-offs, escheatments, refunds, TPAs, and transfer reclassifications.
```

Skills: Team-Management, Portfolio-Management, Cash-Application, Collections, AR-Operations, Reconciliations, Dispute-Resolution, Process-Improvement, SLA-KPI-Monitoring, Dashboard-Reporting, Stakeholder-Management

### Team Lead, O2C

Continuserve Pvt Ltd. Oct 2019 - Mar 2026

```text
Lead a team of 20-25 members, driving daily productivity, quality, and SLA adherence. Manage collections and cash applications with high accuracy and process improvements.
```

Skills: Leadership, Collections-Management, NetSuite, HighRadius, SAP, Cash-Application, Reconciliations, KPI-Tracking, Dashboard-Reporting, Escalation-Management, Process-Improvement, Automation

### Process Developer, Account Recovery

[Genpact](https://himalayas.app/companies/genpact). Nov 2015 - Jun 2018

```text
Managed account recovery investigations and processed high-volume lost-access requests. Delivered end-to-end support for agents handling complex cases and drove process improvements.
```

Skills: Account-Recovery, Investigation, Process-Improvement, Training, Data-Security, Compliance

### Client Service Executive, Collections Team

TTK Services. Feb 2014 - Feb 2015

```text
Followed up on overdue invoices and pending payments, monitored aging reports, and resolved payment disputes and billing issues.
```

Skills: Collections, Customer-Service, Ageing-Reports, Dispute-Resolution, Billing, Communication-Skills

### Practitioner, Inbound Support

IBM Daksh. Feb 2013 - Feb 2014

```text
Delivered end-to-end support for electricity and gas customers in Australia, resolving billing queries and maintaining SLA targets.
```

Skills: Customer-Support, Billing, SLA-Management, Communication-Skills

## Education

### St Joseph's Degree College

BBM, Business Management. Grade: 60%

```text
Completed BBM with 60% in 2012.
```

### Narayana Junior College

Intermediate, Intermediate. Grade: 76%

```text
Completed Intermediate with 76% in 2009.
```

### Ravindra EM School

SSC, Secondary School. Grade: 76%

```text
Completed Secondary School with 76% in 2007.
```

## Tech stack

- Microsoft Excel
- NetSuite
- SAP
- HighRadius
- Microsoft Word
- Power BI
- Microsoft PowerPoint

To contact Mounika, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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