# Morgan Seessengood

Morgan Seessengood is a remote worker on Himalayas, BTO Manager at Rinstrum (SISC), based in United States.

Source: https://himalayas.app/@morganseessengood

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Customer Relationship Manager delivering high-impact support, retention, and onboarding for clients.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Relationship Manager, Customer Success Manager, Account Manager, Customer Support Specialist, Client Onboarding Specialist, Client Relationship Manager, Customer Relations Manager, CRM Manager, Relationship Manager, Customer Relationship Specialist |
| Skills | Teamwork, Customer Success and Retention, Customer Onboarding Support, Account Management, Customer Education, Problem Solving, Cross Functional Collaboration, Process Improvement, Phone Support, Email Support, Time Management, Customer Retention, Relationship Building, Conflict Resolution, Customer Advocacy, Organization, Proactive Adaptability, Customer Relationship Management, Empathy, CRM, Communication Skills, Live Chat |

## What I'm looking for

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I’m looking for a customer-focused role where I can lead retention and onboarding, resolve complex issues, and partner cross-functionally. I thrive in fast-paced environments that value clear communication, process improvement, and measurable client satisfaction.
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## About

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I’m a customer-focused relationship manager with 8+ years of experience building and maintaining client relationships, resolving complex customer issues, and onboarding customers while delivering exceptional service. I’m known for managing high-volume client interactions, identifying customer needs, and increasing customer satisfaction through clear, consultative communication.

In my current role as BTO Manager at Rinstrum (SISC), I manage customer orders and projects from initiation through fulfillment. I coordinate with customers and internal departments to ensure successful outcomes, resolve concerns with proactive status updates, and maintain detailed documentation to protect order accuracy while prioritizing multiple requests and deadlines.

Previously, as a Personal Banker / Helpline Specialist at Fifth Third Bank, I built and maintained long-term relationships with consumer and business clients by recommending appropriate financial solutions and assisting with account onboarding, service questions, and issue resolution. I partnered with legal, operations, and branch teams to resolve complex client concerns, consistently delivering excellent customer experiences while strengthening loyalty.
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## Experience

### BTO Manager (current)

Rinstrum (SISC). Aug 2024 - Present

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Manage customer orders and projects from initiation through fulfillment, coordinating with customers and internal teams to deliver successful outcomes. Resolve customer concerns with proactive status updates while maintaining detailed documentation and order accuracy.
```

Skills: Customer-Order-Management, Project-Coordination, Customer-Support, Order-Accuracy, Documentation-Control, Cross-Functional-Collaboration

### Personal Banker / Helpline Specialist

Fifth Third Bank. Jan 2017 - Jan 2024

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Built and maintained long-term relationships with consumer and business clients by identifying needs and recommending appropriate financial solutions. Supported onboarding and issue resolution, handling high-volume chat and communication channels while partnering with legal, operations, and branch teams to resolve complex concerns.
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Skills: Account-Management, Customer-Relationship-Management, Customer-Onboarding, Cross-Functional-Collaboration

### Team Member

Toyota Motor Manufacturing Indiana. Jan 2014 - Jan 2017

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Worked in a fast-paced, team-oriented production environment while maintaining strict quality standards and attention to detail. Collaborated across departments to help meet production goals.
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Skills: Teamwork, Attention-To-Detail

### Certified Nursing Assistant

Trilogy Healthcare. Jan 2009 - Jan 2014

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Provided compassionate care and support to patients and families while building trust and demonstrating strong communication. Managed competing priorities in a fast-paced setting and applied empathy and problem-solving to support patient needs.
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Skills: Patient-Care-Support, Compassionate-Support, Patient-and-Family-Trust-Building, Empathy, Problem-Solving, Communication-Skills

## Education

### Vincennes University

Certified Nursing Assistant (CNA), Nursing Assistant

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Completed Certified Nursing Assistant (CNA) training at Vincennes University.
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## Tech stack

- Gmail
- Remote

To contact Morgan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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