# Montserrat Buchelli

Montserrat Buchelli is a remote worker on Himalayas, Founder & CEO at ColagiCan, based in Canada.

Source: https://himalayas.app/@montserratbuchelli

```text
Customer Success professional at ClearEstate who improved case handling with custom Claude workflows and runs a pet supplement brand.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 50k+ CAD |
| Job categories | Customer Success Professional, Founder, Veterinarian, Receptionist, Administrative Assistant, Front Desk Agent |
| Skills | Customer Success, Partner Success, Client Onboarding, Account Retention, Churn Reduction, SaaS Product Adoption, Multichannel Customer Support, Case Management, Lifecycle Management, Documentation Verification, Salesforce, HubSpot, Claude, Gemini, AI Prompting |
| Website | https://colagican.com |

## About

```text
At ClearEstate, I handled 40–45 daily tasks and supported clients in English and French by phone, email, and chat. I led onboarding, verified documentation, and followed up on pending documents to keep cases moving.

I also designed and implemented custom workflows in Claude to streamline case handling and reduce response and resolution times. I flagged recurring issues and collaborated with internal teams on process improvements.

I founded ColagiCan, a pet supplement brand, and manage its supply chain, billing, and distribution to veterinary clinics. I use Claude and other AI tools to create ads, write emails, manage the website, and support sales and retention.

My background also includes front desk and operational support at Tru by Hilton Montréal, where I analyzed occupancy and financial reports in Excel, and veterinary work in private small-animal clinics in Mexico. I bring clinical knowledge and accurate documentation to customer conversations, and I speak English, French, and Spanish.
```

## Experience

### Founder & CEO (current)

ColagiCan. Jan 2021 - Present

```text
Built and lead a pet supplement brand end to end, including supply chain logistics and B2B clinic partnerships. Drives monthly sales and manages the brand with AI tools.
```

Skills: entrepreneurship, Supply-Chain-Management, B2B-Sales, AI-Tools, Marketing, Website-Management

### Customer Success Associate

ClearEstate. May 2026 - Oct 2026

```text
Owned the team email inbox, handling 40-45 tasks daily with bilingual support. Led client onboarding and designed AI workflows in Claude to streamline case handling.
```

Skills: Salesforce, HubSpot, Claude, AI-Workflow-Automation, Bilingual-Support, Client-Onboarding, Documentation-Verification, Process-Improvement

### Front Desk & Operational Support

Tru by Hilton Montréal. May 2025 - May 2026

```text
Handled arrivals and departures at a fully booked 88-room hotel, delivering trilingual service. Supported marketing by designing guest TV content and analyzed financial reports in Excel.
```

Skills: Customer-Service, Trilingual-Communication, Excel, Marketing-Support, Operational-Planning

### Receptionist & Administrative Assistant

ATD Clubhouse. Nov 2024 - May 2025

```text
Guided clients on animal care and supported daily organization. Monitored member retention through sales and KPI reporting, and built scheduling and payment processes from scratch.
```

Skills: Customer-Service, KPI-Reporting, Process-Improvement, Scheduling, Payment-Processing

### Veterinarian

Private Clinics for Small Animals. Jan 2019 - Dec 2023

```text
Handled complex consultations and medical logistics in busy clinics. Coordinated health campaigns and maintained accurate medical records.
```

Skills: Veterinary-Medicine, Clinical-Operations, Medical-Records, Client-Communication

## Education

### Greystone College

Attestation of College Studies (AEC), Digital Marketing. 2024 - Present

```text
Pursuing an Attestation of College Studies in Digital Marketing Specialist, expected to complete in 2026.
```

### Universidad de Guadalajara

Bachelor's Degree, Veterinary Medicine. 2018 - 2023. Grade: 89.3 GPA

```text
Completed a Bachelor's Degree in Veterinary Medicine with a GPA of 89.3.
```

## Tech stack

- Salesforce
- Google Analytics
- HubSpot
- Gemini
- Looker Studio
- Claude

To contact Montserrat, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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