# Moniqua Turnage

Moniqua Turnage is a remote worker on Himalayas, Customer Service Representative at Direct Interactions, based in United States.

Source: https://himalayas.app/@moniquaturnage

```text
Customer Service Representative at Direct Interactions guiding health plan members through coverage and enrollment questions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 63k+ USD |
| Job categories | Customer Support Specialist, Hr Assistant, Receptionist |
| Skills | Customer Service, Inbound Call Handling, First Contact Resolutions, De escalation, Case Management, Insurance Coverage Inquiries, Open Enrollment, Qualifying Life Event Processing, Flexible Spending Accounts, Guided Navigation, Account and Status Inquiries, Document Verification, Human Resources Administration, Talent Acquisition Support, Employment Verification |

## About

```text
At Direct Interactions, I handle high-volume inbound calls and guide San Francisco Health Service System members through insurance coverage, Open Enrollment, and Qualifying Life Events. I use PeopleSoft, Salesforce, and Perceptive Content to resolve inquiries and verify documents.

At JEVS Human Services, I supported employees and callers as an HR Assistant, maintaining confidential personnel files and assisting Talent Acquisition. I also provided front desk support, managed calls and mail, and trained new staff on daily workflows.
```

## Experience

### Customer Service Representative (current)

Direct Interactions. Nov 2024 - Present

```text
Handle high-volume inbound calls from a dedicated home workspace using Cisco Jabber, Webex, and Microsoft Teams. Guide members through insurance coverage and resolve inquiries using PeopleSoft, Salesforce, and Perceptive Content.
```

Skills: Cisco-Jabber, Webex, Microsoft-Teams, Peoplesoft, Salesforce, Perceptive-Content, Customer-Responsibility-Management, Inbound-Calls, First-Contact-Resolutions, De-escalation

### HR Assistant

JEVS Human Services. Nov 2015 - Jun 2023

```text
Served as a primary point of contact for employees and callers, maintaining confidential personnel files and processing employment verifications. Supported talent acquisition and managed front desk operations.
```

Skills: Hirebridge, JobGateway, RingCentral, Multi-Line-Phone-Systems, Front-desk-management, Compliance, Record-keeping, Corporate-Trainer

### Receptionist (Temporary)

JEVS Human Services. Apr 2015 - Nov 2015

```text
Issued SEPTA tokens to clients, maintained daily reconciliation logs in Excel, and distributed gift cards. Greeted visitors, answered multi-line phones, and trained incoming part-time reception staff.
```

Skills: Excel, Multi-Line-Phone-Systems, Front-desk-management, Corporate-Trainer, Reconciliations

## Education

### Temple University

Certification, Health Information. 2012 - 2013

```text
Completed the Health Information Program certification at Temple University and District 1199C Training & Upgrading Fund from 2012 to 2013.
```

### Martin Luther King High School

High School Diploma, General Studies. 2001 - 2005

```text
Earned a High School Diploma from Martin Luther King High School in Philadelphia, PA from 2001 to 2005.
```

## Tech stack

- Salesforce
- Microsoft Teams
- RingCentral
- Webex

To contact Moniqua, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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