# Moncho Rojas

Moncho Rojas is a remote worker on Himalayas, IT Support Specialist Level 2 at PEAR Solution SAS, based in Colombia.

Source: https://himalayas.app/@monchorojas

```text
I reduce IT support MTTR through PowerShell and AI automation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 30k+ USD |
| Job categories | IT Support Specialist, IT Support Technician |
| Skills | Customer Support, Support Services, VPN, Computer Hardware Troubleshooting, TCP IP, Technical Documentation, CMDB, Ticketing Systems, Incident Management, ITIL, Computer maintenance, Asset Management, User Training, Network Troubleshooting, Prompt Engineering, PowerShell, Batch Script, BASH, Generative AI, LAN WAN Wi Fi Monitoring, Remote User Support, Microsoft 365, SharePoint Online, Active Directory, Office Web Apps, Hardware Lifecycle Management, inventory tracking, SLA Compliance, Remote troubleshooting, Hardware Procurement, User Onboarding, Offboarding |
| LinkedIn | https://linkedin.com/in/nestor-steven-rojas-reyes-19796912a |

## What I'm looking for

```text
I'm looking for a remote IT support role with EST/CST overlap where I can reduce MTTR, automate Level 2 operations with PowerShell and AI, strengthen documentation, and help L1 teams resolve more incidents.
```

## About

```text
At PEAR Solution SAS, I support 5,000+ devices and accounts in high-availability educational environments, maintaining 99.2% uptime and 100% SLA compliance. I manage Microsoft 365, SharePoint Online, Active Directory, remote support, onboarding, offboarding, and hardware lifecycle needs.

I've automated 40% of repetitive Level 2 work with PowerShell, Batch, Bash, and Generative AI prompts, reducing MTTR by 25% and documentation time by 30%. I also strengthen L1 knowledge transfer to improve resolution rates and reduce escalations.
```

## Experience

### IT Support Specialist Level 2

PEAR Solution SAS. Jan 2023 - Sep 2026

```text
• Supported 5,000+ devices with 99.2% uptime and 100% SLA compliance using Active Directory, LAN/WAN monitoring, and remote support tools.
• Automated 40% of repetitive Level 2 tasks, reducing MTTR by 25% through PowerShell, Batch, and Bash scripting.
• Reduced technical documentation time by 30% and improved L1 resolution rate by 15% using custom Generative AI prompts and prompt engineering.
• Ma
```

### IT Support Specialist Level 2

Talento Sólido IT. Jan 2021 - Dec 2022

```text
• Resolved 400+ monthly tickets for educational institutions, improving user satisfaction and SLA adherence using remote troubleshooting and TCP/IP diagnostics.
• Implemented hardware lifecycle management and inventory tracking, reducing equipment replacement costs by 20% using CMDB best practices.
• Delivered on-site and remote technical support for preventive and corrective maintenance, ensuring
```

### IT Support Specialist Level 2

Commare S.A.. Aug 2019 - Dec 2020

```text
• Managed incidents reported via phone, web, chat, and email, consistently exceeding response and resolution targets aligned with SLA commitments.
• Escalated unresolved cases to Level 3 and followed through to final resolution, ensuring proper handoff and tracking.
• Performed preventive and corrective maintenance on computers and peripherals, extending hardware lifespan and reducing incident vol
```

### IT Support Technician

Selcomp Ingeniería SAS. Jan 2017 - Jul 2019

```text
• Delivered on-site, remote, and phone-based technical support for computers and peripherals across district schools.
• Trained staff on IT processes, documentation, and quality procedures, improving internal knowledge retention.
• Managed custody of IT assets, spare parts, and tools; maintained accurate inventory records.
• Developed installation and configuration manuals for applications and pro
```

## Education

### Corporación Unificada Nacional de Educación Superior CUN

ingenieria de sistemas, Systems Engineering. 2024 - 2028

```text
El Ingeniero de Sistemas está capacitado para analizar, diseñar, implementar y administrar soluciones informáticas y de telecomunicaciones. Domina programación, bases de datos, redes, seguridad y gestión de proyectos. Optimiza procesos mediante tecnología, lidera equipos de desarrollo y asegura la integración de sistemas en organizaciones públicas, privadas y proyectos independientes.
```

### Servicio Nacional de Aprendizaje (SENA)

Tecnólogo en Análisis y Desarrollo de Software, Computer Programming. 2024 - 2027

```text
El Tecnólogo en Análisis y Desarrollo de Software está preparado para analizar requerimientos, diseñar arquitecturas, programar aplicaciones web, móviles y de escritorio, y llevar a cabo pruebas de calidad. Domina lenguajes de programación, bases de datos y metodologías ágiles, asegurando seguridad y optimización de sistemas. Su perfil laboral es versátil en empresas tecnológicas, departamentos de
```

### Servicio Nacional de Aprendizaje (SENA)

Software Code Generation with Artificial Intelligence

```text
Issued Jan 2026
```

### Cisco Networking Academy

Cisco Networking Academy: Networking Basics

```text
Issued May 2025
```

### Microsoft for Startups

Microsoft Service Adoption Specialist

```text
Issued Jul 2022
```

### Servicio Nacional de Aprendizaje (SENA)

Networking and Information Security

```text
Issued Oct 2020
```

### Servicio Nacional de Aprendizaje (SENA)

Technical Support Processes for Computer Equipment Maintenance

```text
Issued Nov 2020
```

### Servicio Nacional de Aprendizaje (SENA)

Tecnico Profesional en mantenimiento de Eequipos de Computo, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES. 2014 - 2016

```text
El Técnico en Mantenimiento de Equipos de Cómputo realiza instalación, diagnóstico y reparación de hardware y software, mantenimiento preventivo y correctivo, configuración de redes, soporte técnico presencial y remoto, además de capacitación básica al usuario. Su perfil combina habilidades prácticas en equipos y sistemas con atención al cliente, siendo clave en empresas, instituciones y servicios
```

## Tech stack

- PowerShell
- Bash

To contact Moncho, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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